Customer Service QA Grievance Specialist

Immediate Opening : Quality Assurance Grievance Rep.

Location : San Gabriel Valley, LA County

On Site $19 - $24 per hour - must pass background check.

Department : Quality Assurance / Customer Service

Job Summary :

The Quality Assurance Grievance Representative is responsible for managing and resolving customer grievances related to product or service quality issues.

This role involves investigating complaints, ensuring adherence to company policies and industry standards, and collaborating with various departments to address and rectify issues.

The representative will also play a crucial role in identifying trends, improving processes, and ensuring overall customer satisfaction.

Key Responsibilities :

Complaint Management :

• Receive, review, and process customer grievances related to product or service quality.
• Conduct thorough investigations into complaints, including gathering relevant information and documentation.
• Communicate with customers to gather details, provide updates, and offer resolutions.

Issue Resolution :

• Analyze complaint data to identify root causes and develop effective solutions.
• Work with internal teams, including Quality Assurance, Customer Service, and Production, to address and resolve grievances.
• Ensure timely and satisfactory resolution of customer issues, adhering to company policies and procedures.

Documentation and Reporting :

• Maintain accurate records of grievances, investigations, and resolutions.
• Prepare and present regular reports on grievance trends, resolution outcomes, and process improvements.
• Ensure compliance with regulatory requirements and company standards in documentation practices.

Customer Communication :

• Act as the primary point of contact for customers during the grievance resolution process.
• Provide clear, professional, and empathetic communication to customers throughout the process.
• Educate customers on company policies, product usage, and any relevant information that may prevent future grievances.

Qualifications :

Experience : Minimum of 2 years of experience in quality assurance, customer service, or a related field. Experience in handling grievances or complaints is highly desirable.

Skills :

• Strong analytical and problem-solving skills.
• Excellent computer skills with MS Office Suite
• Excellent writing skills
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in using grievance management software and tools.
• Attention to detail and strong organizational skills
• Familiarity with regulatory requirements and industry standards related to quality assurance.

If interested send resume to Carolyn :

Apply on line or call Carolyn Direct (626) 389-1518

Desired Skills and Experience

Immediate Opening : Quality Assurance Grievance Rep.

Location : San Gabriel Valley, LA County

On Site $19 - $24 per hour - must pass background check.

Department : Quality Assurance / Customer Service

Job Summary :

The Quality Assurance Grievance Representative is responsible for managing and resolving customer grievances related to product or service quality issues.

This role involves investigating complaints, ensuring adherence to company policies and industry standards, and collaborating with various departments to address and rectify issues.

The representative will also play a crucial role in identifying trends, improving processes, and ensuring overall customer satisfaction.

Key Responsibilities :

Complaint Management :

• Receive, review, and process customer grievances related to product or service quality.
• Conduct thorough investigations into complaints, including gathering relevant information and documentation.
• Communicate with customers to gather details, provide updates, and offer resolutions.

Issue Resolution :

• Analyze complaint data to identify root causes and develop effective solutions.
• Work with internal teams, including Quality Assurance, Customer Service, and Production, to address and resolve grievances.
• Ensure timely and satisfactory resolution of customer issues, adhering to company policies and procedures.

Documentation and Reporting :

• Maintain accurate records of grievances, investigations, and resolutions.
• Prepare and present regular reports on grievance trends, resolution outcomes, and process improvements.
• Ensure compliance with regulatory requirements and company standards in documentation practices.

Customer Communication :

• Act as the primary point of contact for customers during the grievance resolution process.
• Provide clear, professional, and empathetic communication to customers throughout the process.
• Educate customers on company policies, product usage, and any relevant information that may prevent future grievances.

Qualifications :

Experience : Minimum of 2 years of experience in quality assurance, customer service, or a related field. Experience in handling grievances or complaints is highly desirable.

Skills :

• Strong analytical and problem-solving skills.
• Excellent computer skills with MS Office Suite
• Excellent writing skills
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in using grievance management software and tools.
• Attention to detail and strong organizational skills
• Familiarity with regulatory requirements and industry standards related to quality assurance.

If interested send resume to Carolyn : [email protected]

Apply on line or call Carolyn Direct (626) 389-1518

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.