Territory Service Manager (South Central)

Description

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

The Territory Service Manager will be responsible for directing the operation of a technical service team that provides calibration, maintenance, and repair of complex electronic, mechanical and process control assemblies and instrumentation, under the guidance of the Regional Service Manager.

This requires providing tactical leadership and driving process improvement to create a substantial competitive advantage by effectively leveraging available resources.

The position will also be responsible for the Service Center P&L, including day-to-day financial performance and identifying and driving commercial opportunities to further increase revenue and profitability.

Responsibilities

• Lead a cross-functional team of managerial, technical, logistics, and customer service personnel.
• Deliver business objectives around safety, operational performance, revenue, and profitability.
• Ensure delivery of performance goals e.g. quality, on-time delivery (OTD), backlog management, NPS etc.
• Deliver results with daily management and through FBS fundamentals to meet short- and long-term commitments; define expectations and hold your team accountable for delivering results.
• Hold the team accountable for achieving deliverables by maintaining an enterprise mindset and developing an organizational culture that confronts issues and disagreements within the immediate team and cross-functionally, to deliver results that benefit the greater organization.
• Accelerate development for high potential and promotable employees by understanding and supporting their personal goals of developing new skillsets and career aspirations within Tektronix / Fortive.
• Lead employee engagement actions through soliciting, listening, and actioning feedback that is received to drive year-over-year improvements.
• Create an inclusive environment by soliciting alternative views from the team and understanding the right mix of skillsets, backgrounds, viewpoints, and capabilities to proactively improve organizational design and leverage talent to deliver results.
• Implement the quality management system to achieve customer fulfillment, support new business, and drive market growth.
• Partner with Fluke business and operations organizations on a continuous basis.
• Promote the use of FBS tools to analyze and solve high-priority problems, ensuring process-based countermeasures and root cause analysis.

Qualifications

• Minimum of 3 years’ experience (4+ years preferred) in a supervisory / management role required; preferably in services, operations, or a related technical industry.
• Preferred minimum of 5 years of technical experience in the metrology field with demonstrated expertise in electronic equipment calibration.
• Experience managing through influence in a matrix environment preferred.
• Bachelor’s degree or 6+ years related work experience.
• Demonstrated experience in attracting, recruiting, and developing / retaining top performers.
• Strong communication, employee relations, and team-building skills along with accomplishments in leading, motivating, training, and developing.
• Demonstrated achievements in meeting financial and operational objectives in a high-technology service industry a plus.
• Demonstrated success with planning, organizing, and time management.
• Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook).
• Must have a valid driver's license and a clean driving record.
• P&L and expense management.
• Experience with ISO9001 and 17025 audits.
• Must be able to travel.

This position's primary / essential functions are subject to US Government ITAR compliance requirements under current government contracts.

Therefore, all applicants must be either a US Citizen or a holder of a current valid Green Card and must provide proof of citizenship or legal residency via a birth certificate, a current valid green card, unexpired passport, or a naturalization certificate.

We encourage applicants to bring such proof to their interview. However, in no case will applicants be allowed to begin their scope of work in this specific position without providing such proof.

All employment offers are contingent upon successful completion of our pre-employment drug screening, background / criminal check, and if applicable a motor vehicle record search and / or financial record check.

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