Job Description
Job Description
ESSENTIAL FUNCTIONS
- Answer phones and determine basic, moderate and / or complex clinical patient calls in a fast paced call center environment
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
- Monitor telephone inquiries within EMR
- Assess and prioritize patient needs via patient portal inquiries
- Refill prescriptions according to standard protocol
- Provide test results according to standard protocol
- Provide patient education under provider’s direction
- Fulfill administrative responsibilities which may include :
- Obtaining medical records information
- Referral information
- Completing forms / requisitions
- Schedule appointments
- Flexibility and willingness to work as a team member
- Able to prioritize and handle multiple tasks
- Excellent professional judgment and phone skills
- Other responsibilities as directed by coordinator or manager
JOB REQUIREMENTS
- State of Maine residence is required
- Graduate from an accredited school of nursing
- Unencumbered active registered nurse or LPN licensure in state of Maine
- Previous experience in a primary care or hospital setting required
- Triage experience preferred
- Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
- Ability to proficiently use telephone system
- Excellent typing and computer ability while simultaneously maintaining a telephone conversation
- Ability to consistently meet and adhere to performance and quality metrics
- Compassion, empathy, and teaching ability, as patients may require instruction for self-care and / or symptom management
- Strong organizational and critical thinking skills
- Ability to demonstrate and uphold InterMed’s Values
- Professional appearance
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and / or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
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