AMTRACO is a global holding company headquartered in Franksville, WI, that manages the shared services of HR, IT, and Finance for its operating units.
The four distinct operating units owned by AMTRACO are :
EPSI - a distribution company servicing the surface finishing industry with presence in all major global markets.
STM - a manufacturer of pressure sensitive adhesive tapes
FAST - a distributor of tapes and related products for the framing, architectural, signs, and trophy markets.
SBM - a commercial real estate company that buys, develops, and leases commercial real estate.
Position Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating to customers through various channels.
- Acknowledging and resolving customer complaints.
- Thorough product knowledge so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with sales managers and sale reps as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
CSR Requirements :
- Ability to remain calm when customers are stressed or upset.
- Proficient with computers, specifically Microsoft 365 Suite
- Experience working with customer support
Education Requirements :
- High School Diploma or equivalent
- Associates degree and / or bachelor's degree preferred
Company Benefits :
- Competitive Salary
- Earned Vacation & Personal Time Off
- Paid Holidays
- Medical, Dental, and Vision
- 401 (K) with company match program
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