With supervision, accountable for and manages the development, implementation and ongoing maintenance of project(s) with relatively small and / or less complex scope and deliverables.
Project scope is typically one-year or less and impacts a single business unit / function. Project scope typically impacts one of the following : process, system, function, product and / or service.
Bachelor's Degree in related field preferred. Three (3) years experience in related field. One (1) year project management experience in health plan operations or related field.
Project Management / Project Management Certificate (PMP) preferred. Leadership and / or analytical experience with data, systems, and operations.
Position Responsibilities :
Support the lead by reviewing reports for accuracy and consistency for Quality Management reporting
Support lead with report writing on Member Experience standards for NCQA, collecting data, synthesizing, developing qualitative and quantitative analysis, gathering evidence to support our member experience initiatives.
Support facilitation of the bi-monthly Member Experience Committee meeting
Attend monthly NCQA workgroup trainings hosted by the Quality Management department
Engage with departments outside of CMCX to gain a broader understanding of the enterprise
Desired Skillset :
- Experience or knowledge of Customer Experience (preferred)
- Impeccable follow through
- Ability to coordinate meetings, develop agendas, document notes and maintain committee articles
- Ability to interpret internal business reports and apply learnings (i.e.Quality Management, HEDIS measures, CAHPS ratings)
- Health Care experience (preferred)
- Coordinate and organize a number of teams that will cross multiple areas of the business
- Monitor progress, produce timelines, status reports and metrics
- Identify and monitor risks and mitigation plans
- Experience with analysis including root cause identification and problem solving
- Proficient in current industry standard PC applications and systems (e.g., SharePoint, Excel, Adobe, PowerPoint, Word)
- Intermediate to Advanced experience with PowerPoint
- Excellent organizational skills
- Excellent written and verbal communication skills
- Previous experience with NCQA accreditation standards preferred
Category Project Management
Function Information Technology
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