Senior Manager, CRM Product Remote - US

Join the team as Twilio’s next Senior Manager, CRM Product on the Sales Automation team!

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias.

At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build world-class tools and solutions for our rapidly growing Go-To-Market teams.

The Sales Automation team are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Marketing, and Strategy organizations.

The Senior Manager of CRM Product will lead a team of Product Managers to define a roadmap for Twilio’s Salesforce CRM. They will partner with global stakeholders and leadership to set and coordinate a roadmap that operationalizes the highly-visible, cross-functional goals of the GTM organization.

This includes from the Top of the Funnel, Opportunity Management, Quote to Cash, and Post-Sales / Infrastructure. The ideal candidate enjoys solving complex, high-stakes problems, is naturally curious and always looking for ways to standardize and simplify while being inclusive of cultural or international differences.

Responsibilities

In this role, you’ll :

• Vision & strategy : Use a deep understanding of your stakeholders and corporate landscape (business goals, big problems to solve, current state) to create and maintain your product strategy.
• Define a roadmap : Create and deliver a rolling roadmap of GTM initiatives and features that solve for business and user needs.

You will balance the long-term needs of Salesforce platforms with evolving business needs.

• Leadership : Lead a team of seasoned product managers to define and drive individual roadmaps that align with your strategic goals.
• Collaboration : Be a trusted and strong leader with a point of view to objectively drive decisions while maintaining healthy relationships.

Solve problems before they result in delays or confusion.

• Communication : Promote your product and upcoming features so that your key stakeholders are up-to-date and excited for improvements.
• Technicals : Have a deep familiarity with the platform(s), applications, data model and analytic tools. Run reports to make data-driven decisions and measure success / adoption.
• Organization & Execution : Ensure initiatives are delivered holistically and on-time.
• Delivering : Enjoy getting MVPs out the door knowing that great user experience and lovable products take ongoing investment, refinement and polish.
• Measure : Own the key success metrics of our Sales automations and build a roadmap of projects to improve.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

Required :

• 5+ years of experience in a Product or Program Management role within a technology company.
• Experienced people manager.
• Ability to define a product vision that excites users and stakeholders.
• Experience managing a product roadmap to improve GTM processes.
• Experience translating business requirements to technical teams.
• Ability to partner with cross-functional stakeholders with varying levels of technical acumen.
• Knowledge of end-to-end sales operations.
• Strong presentation, communication, and writing skills.
• Experience with Salesforce.com.
• Experience working with a global, GTM team, either in sales, marketing, or operations.
• Experience partnering with third-party tool vendors and collaborating on feature implementation.
• Experience working with technical teams using Agile methodologies.
• Certified Product Manager.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, please contact us at [email protected].

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Remote working / work at home options are available for this role.