A company is looking for a Senior Director of Customer Success to lead their Customer Success team and drive customer-centric initiatives.
Key ResponsibilitiesDevelop and execute a comprehensive Customer Success strategy for Mid-Market & APAC customersLead, mentor, and grow a team of Customer Success Managers, fostering a culture of continuous improvementDrive revenue growth by identifying upsell opportunities and collaborating on customer retention initiativesRequired QualificationsBachelor's degree in Business, Finance, or a related field12+ years of experience in customer success, account management, or salesProven track record in developing and executing customer success strategiesStrong leadership and team management experienceUnderstanding of SaaS products and business models
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