Temporary Sales Associate

Temporary Sales Associate

Coach

The Sales Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers and driving results.

Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR :

• Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Flexes personal selling techniques to contribute to overall store financial results.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

OPERATIONS :

• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Replenishes inventory on the sales floor as needed.
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions : Purchase, Return, Exchange, Found Order, etc.
• Effectively helps to prepare store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards, and maintaining visual merchandising expectations.

Additional Requirements

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash register systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.

Physical : Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room;

climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product / cartons up to 50 pounds to process product shipment / transfers.

Schedule : Ability to meet Coach Scheduling & Availability Expectations, including the ability to work a flexible schedule, including nights, weekends, and holidays during high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

Must be available to work October 15 through January 1.

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people.

All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.

These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Visit Coach at www.coach.com.

Nearest Major Market : Honolulu

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Nearest Secondary Market : Hawaii

Job Segment : Brand Ambassador, Temporary, Merchandising, Retail Sales, Marketing, Contract, Retail, Sales

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