The Senior Director is a direct report to the Senior Vice President of Business Intelligence & Operations (BI&O). This position is responsible for the BI&O strategy, enhancing the internal operations and communications of BI&O, fostering effective decision-making, and leading or assisting in the coordination and implementation of strategic initiatives across various teams.
The role is also charged with continuous process improvement by optimizing resources and management, as well as identifying opportunities for vendor optimization or transitioning to our global service center.
It demands an individual capable of defining roles and responsibilities and ensuring accountability to secure team success.
Keywords : Operations, Omnichannel, Chief of Staff, Portfolio Management, Patient Services, Consulting
Responsibilities :
Strategy and roadmap for the evolution of all functions within BI&O to modernize and innovate over the coming years for competitive advantage.
Identify capabilities and support evaluation of vendor platforms and solutions aligned with BI&O leadership team functions and liaise with Innovation team to provide innovation projects.
Strategy, Priorities, Scorecard and KPIs Lead and maintain the creation of a cohesive BI&O wide strategy and 3-year roadmap of key capabilities and priorities.
Work with leadership to develop a scorecard, identifying the appropriate KPIs for measurement that outline the impact.
Impact and Resource Management including Internal-External Operations Model Be responsible for the efficient utilization of resources across the teams and have a broad view of the vendor landscape.
Identify any optimizations in internal-external ratio of resources to drive sustainable impact, owning critical skills while outsourced model for routine tasks.
Work with leadership, finance and procurement to identify optimal vendor strategy for effectivities.
- Annual Planning and Budget Tracking - Lead annual planning cycle efforts across BI&O including annual strategic and work closely with Finance to manage and achieve budget
- Process improvement and Innovation Own the continuous process improvement capability working across the teams to identify and implement solutions to improve ways of working, find efficiencies or remove non-value-added work and processes to enable the functions to support the business and drive productivity.
- Drive specific strategic projects on an ad-hoc basis, owning dashboards, timelines, and project management
- Team Engagement and Development Plan and execute (via other teams) the right forums and agenda topics to engage various levels of the team and ensure large scale development topics are addressed in a cohesive engagement and development plan.
Work with HR on career paths and innovative development programs for the 3 tracks within the team (Ops, Data & Analytics, Patient Services)
Day to Day Strategy, Information Flow and Communications - Be a trusted strategic partner to the SVP of BI&O, including proactively highlighting business critical risks / opportunities, and planning / overseeing critical organizational, financial, and operational activities.
Oversee and manage the flow of information / key decisions within BI&O and across functions. Responsible for strategic meeting management and communications including creating presentations and memos for BNA Leadership Team, CEO & Executive Team, and Board of Directors.
Team responsibility between 2-4 FTEs
Qualifications :
- 15+ years’ experience in strategy and operations consulting and / or leading large and complex programs and initiatives in Healthcare, Life sciences, Pharma or Biotech.
- Strong operational skills; project management capabilities.
- Experience in commercial pharma operations heading up a portfolio
- Expertise in omnichannel
- Excellent written and oral storytelling and communication skills
- Data and metrics driven and strong data analysis and budget management acumen.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Ability to lead and influence in the matrix and cultivate strong internal / external network. Excellent interpersonal and communication skills; highly collaborative.
- Experience with Patient Services.
- Demonstrated track record of excellence and rapid growth, with an ability to balance multiple priorities.
- PREFERRED : candidate has big firm consulting experience
Send resume to [email protected]
Senior Director of Human Resources
Proof of Eligibility to work in Switzerland (Swiss work permit or Swiss / European citizenship) or United States of America (U. Senior Director of Human Resources. In this pivotal leadership role, you will spearhead the development and execution of HR strategies that fuel our growth and innovation i...
Senior Director Of Community Engagement
Under the direction of the Chief of Learning and Community Engagement, the Senior Director of Community Engagement will oversee and manage the following areas of work and individual functions: community partnerships and engagement, access programs, teen programs, equity programs, and audience develo...
Senior Director, Hepatology Safety Center of Excellence
The Hepatic Clinical Safety Knowledge Group (SKG) Lead manages a diverse range of activities related to monitoring, diagnosis, and mitigation of drug/biological-induced organ toxicity in a matrix environment. The SKG Lead will be influencing the shaping of the organisation by providing strategic dir...
Assistant Director of Finance & Operations
Reporting to the Director of Finance and Operations, the Assistant Director will play an integral role in the Business Office and is responsible for the management and accuracy of the school’s financial records. The Meadowbrook School of Weston, a pre-kindergarten through 8 th grade school located i...
Senior Director of Market & Messaging Strategy
Director of Market & Messaging Strategy, you'll be the architect of our narrative, shaping the conversation around literacy education. But your role goes beyond strategy; you'll be a beacon of innovation and expertise in the field of literacy education. Lead a dynamic team of talented professionals,...
Senior Analyst of FP&A, Store Operations and Customer Service Focus ( Open to Remote OR Hybrid)
We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. The successful candidate will play a vital role in analyzing the perfo...
Senior Director of Financial Planning and Analysis
The Senior Director of Financial Planning and Analysis is responsible for directing the fiscal and reporting functions of the field operations team with operational and financial management techniques and practices appropriate within the senior living industry. In addition, the Senior Director of Fi...
Senior Director of Marketing Analytics-Hybrid
Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families. Our home office employees support all facets of our business — and no matter which dep...
Senior Director of Variable Marketing
TaxWell is currently seeking a dynamic Senior Director of Variable Marketing to lead our marketing analytics efforts across paid search, paid social, and SEO, for all Taxwell websites, i. Join TaxWell as our Senior Director of Variable Marketing and make a significant impact on our marketing strateg...
Senior Director, Clinical Operations
Director, Clinical Operations, must have experience managing and providing oversight of clinical programs and be able to effectively manage interactions across functions, third-party providers, and. Support the development, and expansion, of the clinical operations team(s) to ensure successfully imp...