Manager - Operations

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.

The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.

With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The incumbent will work at Mount Vernon Printing / RRD in Laurel, Maryland. Mount Vernon Printing is diverse location with a various of equipment and capabilities (sheetfed, digital sheetfed, digital web, full bindery, mailing, shipping and fulfillment).

Job Description

The incumbent is primarily responsible for directing, planning, organizing, and controlling the activities of production department operations which also includes the performance of all functions within the department.

• Plan and direct production activities and establish production priorities for products in keeping with effective operations and cost factors.
• Coordinate production activities with warehouse, procurement, maintenance, and quality control activities to obtain optimum production and utilization of machines and equipment.
• Conduct Daily Production meetings.
• Review and analyze quality, maintenance, and operational reports to determine causes of nonconformity with product specifications, and operating or production problems.
• Drive integrity of shopfloor data to drive improvements at the facility. Meet regularly with teams to identify areas for improvement and share results.
• Compiles distributes, evaluates, and actions production metrics.
• Develop and revise production schedules and priorities as a result of customer requirements, equipment failure, or operating problems.
• Consult with engineering personnel relative to modification of machines and equipment in order to improve production and quality of products.
• Identify and develop continuous improvements to production processes with the supervisors and Lead Lean experts.
• Ensures process corrective actions are addressed in a timely manner and are effective, including conducting audits of effectiveness.
• Ensure that supervisors are aware of and adhere to plant safety rules and regulations. Works with the supervisors to develop a safety culture with zero accidents / incidents.
• Ensure that equipment is maintained and operated in a safe manner.
• Maintain a clean environment that enhances plant safety. Conduct 5S audits. Ensure 5S audit actions are addressed in a timely manner and are effective.
• Ensure that employees know and understand customer and quality requirements and standards.
• Set the quality direction to maintain production throughput while meeting / exceeding quality requirements.
• Maintain employee awareness and adherence to ISO standards and procedures.
• Lead successful output of site production operations and achievement of operational goals.
• Set goals for employees throughout and / or department standards.
• Evaluate and provide training as needed, setting in place a long-term training strategy. Drive apprentice programs as needed.
• Evaluate equipment needs and propose changes to meet site objectives.
• Assign employees to work schedules, and work centers, and plan appropriate levels based on production needs and capacity.
• Troubleshoot processes and / or procedures.
• Review site operations goals with department employees. Be sure results are understood by employees along with goal expectations, and hold teams accountable.
• Conduct annual performance reviews for direct reports in a timely manner. Recommend increases in compensation in accordance with pre-determined guidelines.

Hold employees accountable for performance.

Ensures that all aspects of the Quality Policy and Objectives, as well as OSHA rules and regulations, are understood and enacted.

Drive compliance with all standards as appropriate including cGMP, SOC2, etc.

• Participate in and satisfactorily complete all required training programs for the assigned position.
• Perform other duties assigned by management representatives within the scope of responsibility and the requirements of the job.

Job Knowledge & Skills

Qualifications

5-10 years of related experience, including leadership experience

2 Year / Associate Degree

• Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of facility operations supply chain management systems and capable of learning how such automated systems function.
• Knowledge of facility operations supply chain management planning techniques.
• Knowledge of budgeting methods and systems.
• Knowledge of leadership, managerial, and supervisory techniques and principles.
• Skill in performing detailed work in an accurate and organized manner.
• Skill in effective oral and / or written communication.
• Skill in conflict resolution.
• Skill in using Microsoft Excel, PowerPoint, E-Mail, Word and Internet Explorer.
• Ability to communicate well with employees at all levels of responsibility.
• Excellent knowledge of managing full facility P&L
• Continuous improvement / Lean skills preferred

Additional Information

The national pay range for this role is $87,300 to $143,500 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee.

The actual pay offered may vary based upon, but not limited to : education, skills, experience, proficiency, performance, shift and location.

In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer / partner discounts.