Patient Service Associate FT (PSA) Sept 2025

Job Description

Job Description

The Patient Service Associate is responsible for providing outstanding service and assistance to the patients who visit our Alternative Treatment Center (ATC) in Lebanon, NH. Temescal Wellness is a start-up business operating in an ever-changing regulatory landscape, and as such, the following job description may not include all necessary tasks. All employees will be expected to pitch in, as needed, to ensure the successful start-up and operation of each market. The Patient Service Associate position is designed to provide the people that we serve with a consultative buying experience to consistently provide a transformative guest experience by making every effort to partner with each patient to find the best available product for them.

Responsibilities :

• Assist qualifying patients and caregivers in obtaining their cannabis / cannabis infused or medicated products
• Participate actively in ongoing training in customer service delivery
• Assist with dispensary opening and closing, including the protection of dispensary assets by following Temescal Wellness operational policies and procedures
• Compliance with program regulations as they relate to retail operations and to the dispensing of medicated products, including the use of seed to sale software
• Maintenance of a well-stocked and beautifully merchandised dispensary
• Uphold all standards pertaining to dispensary cleanliness and Serv-Safe guidelines for infused product handling
• Consistently provide a transformative patient experience by making every effort to partner with the patient to find the best available product for their stated need
• Maintain store security, including building security and the security of all company assets to include the handling of cash and other financial instruments

This job posting is intended to describe the general requirements for the performance of this role. It is not a complete statement of duties, responsibilities or requirements. The role of the PSA will expand and evolve based upon the needs of the organization and the demands of our patients.

Requirements :

Essential Job Functions :

Compensation and Benefits :

This position is not eligible for visa sponsorship.

Temescal Wellness is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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