Customer Service Representative (Bilingual Creole Required)Early Learning Coalition of Palm Beach County • Lake Worth, FL, US
Customer Service Representative (Bilingual Creole Required)
Early Learning Coalition of Palm Beach County • Lake Worth, FL, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma or equivalent required, Associate Degree in a related field preferred. Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers. Must be customer service oriented with a compassionate customer service mindset : empathetic, responsive, patient, and conscientious. Possess strong verbal and written communication skills. Data entry and typing skills, the ability to type swiftly and accurately. Highly reliable with the ability to maintain regular attendance and punctuality. Work with confidential customer information and treat it sensitively.
Job Description
Job Description
The Early Learning Coalition of Palm Beach County is looking for a Customer Service Representative - Bilingual Creole to join our team!
WHO WE ARE :
The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide commitment to ensure every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.
SUMMARY :
The Customer Service Representative is responsible for receiving a high volume of inbound calls, scheduling appointments, and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Creole proficiently, is required.
HOURS :
This is a full-time telecommute position, and business hours at the Palm Springs location are Monday through Thursday 8 : 00 am to 5 : 30 pm and Friday from 8 : 00 am to 12 : 00 pm. Longer hours, evenings, and weekends may be necessary on occasion.
PAY RATE : up to $18.62 per hour commensurate with experience
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Answer calls, schedule appointments, send and receive email.
- Provide general information about available resources.
- Assist with gathering detailed information accurately.
- Responds to requests for information from clients / providers in a timely manner.
- Input information into Database systems.
- Schedule appointments using appointment setting software.
- Enter and update files.
- Assist with provider inquiries.
EDUCATION AND / OR EXPERIENCE :
Link to full job description : https : / / elcpalmbeach.box.com / s / yk5hsek5qa19qd0jn26ix04sbxy9oqdk
NO RECRUITERS PLEASE
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Bilingual Customer Service Representative • Lake Worth, FL, US
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