Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Service Representative (Full-Time) - Brookhaven
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. Counsel current and prospec...
Member Services Representative
A company is looking for a Contract Member Services Representative for a remote position. ...
Full Time Crew Team Member
If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. For job openings on your schedule - part time or full time - give us a try. Full-time employees can expect to earn over $30,000 a year. Crew member opportunities are available practically any...
Rooms Specialist - Cloister Guest Services (full-time)
Be fully knowledgeable and be able to consistently carry out the Resort Sales Strategy. Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions gues...
Certified Nurse Assistant (cna) Full-time, 8-hr Shifts: Hiring Over The Phone! (thomaston, Ga)
Providence Healthcare of Thomaston is hiring a CERTIFIED NURSE ASSISTANT (CNA) to work both short term rehabilitation and long-term care. The Certified Nurse Aide performs various customer care activities and related nonprofessional services essential to caring for personal needs and comfort of cust...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Retail Associate Part Time Now Hiring
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Full & Part Time GROCERY TEAM MEMBERS
Paid Time Off (Full Time only). Medical Insurance (Full Time only). When you’re local you know how local works. No matter where we are, we always remember our roots. ...
Sales Representative - Hiring Now!
Ability to work independently and manage your own time. Possess insurance license or willingness and ability to obtain upon hiring. ...