Mental Health Case Manager (Student Services Professional, Academic-Related I) - Counseling & Psychological Services

Position Summary

Under the general supervision of the Counseling & Psychological Services (CAPS) Director, the Mental Health Case Manager is responsible for the provision and documentation of mental health assessments, crisis management, triage, critical incident debriefing, and case management of SF State students seeking services for acute and long term mental health disorders, and for emotional challenges that impact their ability to function on campus.

The Mental Health Case Manager is also responsible for the maintenance of an accessible database of current community resources and referral processes, and the coordination of health care and welfare services by SF State clinicians, campus resources, and community mental health resources including San Francisco General Hospital’s Psychiatric services.

Position Information

Responsibilities

Case Management

• Provide case management for SF State students presenting with mental health problems or emotional challenges that impact their ability to function on campus.
• Refer clients to other health care professionals including appropriate specialists as needed.
• Develop and maintain a database of campus, local community and private health and welfare resources.
• Facilitate, coordinate track and document referrals to on campus and local community health care and welfare resources.
• Help facilitate students’ acquisition of appropriate health insurance (including : Medi-Cal, plans for DACA students or students not legally residing in California, the California State University health Insurance plan and insurance plans offered by the Health Insurance Marketplace / Exchange such as Covered California) and students’ optimal use of these plans to access mental health care services in the community.
• Work closely with Action Care Team (ACT) members, the Dean-on-Call program, counselors, health care professionals, and psychiatrists to coordinate around care or dispositions for high-risk students, as well as after-care planning following hospitalization or emergency transports.

Clinical

• Select and use appropriate counseling strategies.
• Provide brief assessment, triage, crisis intervention, immediate care, scheduling of initial and follow-up appointments and / or referral services to on and off campus resources.
• Perform client intake and brief mental health assessments.
• Document assessments, interventions, triage, care and referrals in the Electronic Health Record (EHR).

Records / Data / Outreach

• Prepare and maintain concise case records, reports, and other documentation in the EHR and / or campus database (Maxient).
• Serve as a liaison to various campus stakeholders and maintain communications to ensure efficient coordination and care of at-risk students and students of concern.
• Effectively coordinate on and off campus care and communications amongst all stakeholders helping to provide integrated service including care, accommodations, and support.
• Maintain strict patient confidentiality in compliance with local, state and federal regulations and laws.
• Collaborate with stakeholders on how best to meet the health care and welfare needs of the SF State population.
• Serve on committees, participate in quality assurance and peer review, etc.

Other Duties as Assigned Minimum Qualifications

Required

Knowledge and Abilities : Dependent upon the specific position and classification under consideration, candidates should possess most, or all of the following :

Knowledge of organizational development, planning and structure; principles of administrative, personnel and fiscal management;

professional counseling techniques and strategies; statistics and research methodologies; specific academic discipline. Knowledge of or ability to understand the role and functioning of Student Services and Academic Affairs programs in a higher education setting and work with students from multicultural backgrounds presenting various attitudes and value systems.

• Ability to counsel students utilizing professional counseling techniques and strategies and meet the needs of a multicultural, multisexed and multi-aged student body group;
• plan and conduct classes utilizing innovative teaching techniques; visualize needed changes and improvements in counseling or related programs;
• originate new, different or creative solutions to student problems; gain acceptance of program operations based on positive working relationships and recognition and understanding of the need for compromise;
• understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organizations served;
• collect and analyze data or information; solve problems and to draw conclusions from an analysis of the data collected; apply and utilize various statistical and research methods;
• organize and present data and information in a concise and logical manner; interview skillfully; establish and maintain cooperative working relationships with others;

prepare and present oral and written reports which are clear, concise and comprehensive; and ability to continually increase the range of comprehension and knowledge of the theoretical and practical aspects of the research performed in the Student Services area.

Education and Experience : Applicants for SSP AR I, II, and III positions should have a combination of education and experience comparable to the minimum qualifications typically required for holding the rank of Assistant, Associate and Full Professor, respectively.

California License as a Psychologist, Marriage, Family and Child Counselor or as a Clinical Social Worker which requires a Master’s Degree in social work with appropriate internship.

Incumbent must possess and maintain a current, valid, and unrestricted license (MFT, LCSW, or Psychologist) to practice in California from the California Board of Behavioral Sciences or Board of Psychology, or be eligible to sit for licensure by the anticipated start date.

If the licensure is out of state, it must comply with the Board of Psychology regulations for obtaining licensure in order to practice in California.

Preferred Qualifications

• Post graduate clinical experience on a college campus.
• Experience in a multicultural, urban setting.
• Demonstrated ability to provide vision, training, supervision, and leadership on a university case management team.
• Knowledge of and experience addressing clinical issues that commonly affect students (e.g. anxiety, depression, individual and group conflict, substance abuse, sexual assault, eating disorders, trauma, etc.).
• Demonstrated effectiveness in providing outpatient medical and mental health assessments, crisis management, and mental health counseling and care.
• Demonstrated effectiveness in working with college age populations, and providing mental health services to communities with a diverse population of individuals from a wide variety of countries of origin;
• with multi-racial, ethnic and cultural identities; multi-gender and lesbian, gay, bisexual, transgender, queer, and questioning (LFBTQQ) identities;

disabilities; and a myriad of beliefs.

• Demonstrated ability to develop a strong working knowledge of campus, local community and private health and welfare resources.
• Understanding of health insurance programs including Covered California and Medi-Cal.
• Demonstrated ability to effectively and empathetically communicate, interact and collaborate with peers, colleagues and clients.
• Demonstrated ability to establish effective, collaborative relationships with individuals and groups providing services or advocating on behalf of students with mental health problems.
• Demonstrated ability to use organizational skills to efficiently develop plans and implement goals.
• Ability to work collaboratively with campus departments including Student Health Services, Residential Life and The Action Crisis Team.

Environmental / Physical / Special

Incumbent has their own work area and must be able to work effectively with a variety of individuals and function in a high visibility area, occasionally under pressure.

Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Occasional evening, after-hours, and weekend coverage for university events and / or emergency / crisis situations are required.

Incumbent must be able to work remotely as needed.

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