Service Writer

Wenco Industries Inc.

is a family-owned business started in 1975 and continues to grow today.

Our growth is driven by the strength of our culture and deep industry expertise.

We believe in hiring and maintaining pride filled and empowered employees through an industry leading culture.

We utilize the best brands, have empowered employees and a unique culture, which provides the best service to our loyal customers.

Wenco Industries owns and operates 2 of the best brands in the automotive aftermarket industry- Midas Auto Service and Big O Tires.

We are the premier multi-shop franchisee in the Rocky Mountain Region.

Both Midas and Big O have a rich history and are some of the most recognized brands in our market space.

We offer affordable benefits, 401K, Sunday’s off and paid time off.

Position Summary

We are looking for Automotive Service Advisors to support all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

This position is a Store Manager developmental role.

The Service Writer serves as the central point-of-contact for all automotive service and repair matters.

The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service / repair solution, and set / manage delivery expectations on the part of the customer and technician(s) alike.

Acting as a trusted adviser, the Service Writer ensures that the proposed service / repair solution appropriately matches the service / repair requirement.

The Service Writer's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate.

We are interested in recruiting an individual who has exceptional people skills (friendly, sincere, engaging) and is a problem-solver by nature.

Although strong technical knowledge is desired, we are open to applicants who have an aptitude for automotive service and repair we will provide comprehensive training to the right individual.

The ideal Service Writer candidate has a high school diploma / GED, an affinity for automotive maintenance / repair, an unrestricted driver's license and clean driving record, and a strong desire to learn and grow with our business.

Responsibilities

As a Automotive Service Advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including :

• Deliver exceptional customer service while listening and consulting customers
• Communicating and connecting with Technicians to complete vehicle needs.
• Supervising bays and building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Customer consulting / sales for vehicle needs.
• Lead, manage, and train a team while keeping in tune with our companies’ vision, purpose, core values, and Wenco culture.
• Meeting weekly and monthly matrix goals
• Vendor communication and continuing strong relationship connections.
• Overall cleanliness and organization of the facility grounds.
• Other duties as assigned.

COMPENSATION

Depends upon Skills and Experience

Qualifications

• A minimum of 2 years of shop experience and customer service / sales
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

BENEFITS

• Incentive Driven Pay
• Advancement Opportunities
• Benefits (for Full Time Positions)
• Section 125 Flexible Spending Plan
• Health
• Paid Vacation
• Paid Holidays
• Online Learning System
• Five Day Work Week
• Uniforms

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.

We are committed to building a culturally diverse faculty.