About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR / HCM technology, managed services, and global business process outsourcing (BPO).
The company and its service providers collectively serve over , businesses and process over $B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .
Position Summary
The Unemployment Hearing Consultant is a human resource professional responsible for full-cycle unemployment claims response, including preparing clients for appeal and hearing process and facilitating communication on their behalf.
The Hearing Consultant represents our Professional Employer Organizations (PEO) in hearings and may also present the client's case, when allowed by state regulation.
Essential Duties and Responsibilities
- Acts as the primary contact between clients, our internal TPA (Third Party Administrator), and state agencies on matters related to unemployment claims, appeals, hearings, and hearing appeals.
- Responsible for receiving and analyzing unemployment claim information and preparing clients for unemployment hearings.
- Serves as client / PEO representative in unemployment hearings to ensure that the client is best represented, and the claim is adjudicated effectively and in the best interest of our PEO / client.
- Interprets hearing decision and hearings to provide consultation on the best course of action, appealing hearing decision if necessary.
- Claims Management : reviews, analyze, and processes unemployment benefit claims. Verifies and interprets information collected through various methods to determine and advise clients on the best course of action.
- Completes client billing for hearing-related services.
- Benefit Charge Analysis : may assist in monitoring and tracking assessed claim charges, handling protests, track credits and resolutions.
- Participates in projects and departmental initiatives, identifies training, documentation, and system enhancement needs and addresses them to improve departmental processes and efficiencies.
Knowledge, Skills, and Abilities
- Advanced knowledge of unemployment benefit claims terminology, methods, and procedures. Including state compliance and regulatory laws.
- A strong drive to deliver exceptional client support to both external and internal customers.
- Strong organizational skills, diligence, and follow-through.
- Strong written and verbal communication skills.
- Negotiation and persuasion skills.
- Ability to manage a high volume of work, follow policies and procedures and complete tasks while adhering to strict deadlines.
- Ability to evaluate unemployment insurance claims, to interpret policies and procedures, to prepare reports, and to communicate effectively in English, in writing and orally.
- Treat sensitive and confidential information responsibly.
Education & Experience
- years of unemployment claims experience or
- years relevant HR / Managerial work experience
- Prior experience facilitating Unemployment Hearings
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