Cyprus Credit Union of Salt Lake City, UT is seeking to hire a Contact Center Representative . Do you have some credit union experience and want to take your career to the next level with one that is committed to service excellence and all that credit unions stand for?
Would you love to have a positive impact on your local community while working in the financial industry? If so, please read on!
This Contact Center Representative position earns a competitive wage of $18.20 / hour , depending on experience, as well as the potential to earn a monthly incentive up to $300 or $400 , depending on effort and hours worked! In addition to standard benefits, we also have amazing perks and know how to have fun ! Our employees get paid for 13 holidays throughout the year, start earning vacation time beginning on day one , earn paid time off (PTO) when volunteering in the community , receive tuition reimbursement , and work a flexible schedule .
And, we love to promote from within . Wait, it doesn't stop there! Get ready to race go-carts with your colleagues at company parties, eat lunch with the CEO on your birthday, turn colleagues into friends on the softball field, and more! If this sounds like the right call center customer service opportunity for you, apply today!
ABOUT CYPRUS CREDIT UNION
Cyprus Credit Union is member-owned and overseen by a volunteer board of directors. We feature branch locations across the Wasatch Front to better serve the needs of our members.
As we look toward the future, we remain dedicated to providing the best financial solutions, products, and resources to our members.
We truly mean it when we say 'your future is our future.'
The future of Cyprus Credit Union is only as bright as our team. We employ a team of like-minded banking professionals. In order to attract and retain quality talent, we offer competitive pay and comprehensive benefits , provide opportunities for employee advancement , share resources for career development , and encourage a work-hard / play-hard lifestyle .
A DAY IN THE LIFE OF A CONTACT CENTER REPRESENTATIVE
As a Contact Center Representative, you perform a broad variety of member services over the phone such as checking account balances, transferring funds, calculating interest, helping with card disputes, taking loan payments, and assisting members with bookkeeping and checking account problems.
No matter what the issue, you ensure our members are taken care of and know they are a part of a credit union that loves them.
You are busier than ever in this time of social distancing, but you thrive in a fast-paced environment and your excellent customer service remains consistent.
A good listener, you answer questions and resolve issues patiently.
Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. You handle frustrated callers with empathy and professionalism.
When needed, you refer members to the appropriate department or employee. You perform related clerical tasks promptly and accurately.
With pride, you keep your work area clean, secure, and well maintained. While some callers require extra patience, most are appreciative of the excellent customer service you provide them and you go home at the end of each shift feeling good about the great service that you've provided.
QUALIFICATIONS FOR A CONTACT CENTER REPRESENTATIVE
- High school diploma or equivalent
- One year of credit union experience
- Thorough knowledge of member services and financial products provided
- Understanding of member bookkeeping procedures
- Computer and 10-key skills
- Phone skills and etiquette
- Basic math skills
- Exceptional customer service skills
Are you a good listener with a professional attitude? Do you have excellent communication and public relations skills? Are you tactful and diplomatic?
Are you have excellent problem-solving and reasoning skills? Are you organized with excellent follow-through? If so, then you might just be perfect for this Contact Center Representative position!
CONTACT CENTER WORK SCHEDULE
This schedule for this part-time call center customer service position at our credit union will be Monday though Friday 2 : 30pm to 7 : 00pm and rotating Saturdays from 9 : 00 am to 3 : 00pm
READY TO JOIN OUR CREDIT UNION CALL CENTER TEAM?
If you feel that you would be right for this call center customer service position, please fill out our initial 3-minute, mobile-friendly application .
We look forward to meeting you!
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