Service Desk : Onsite in NYC office.
- Responsible for the resolution of customer issues raised via phone or email.
- Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships.
- Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries.
- 3+ years experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential
- Knowledge of iManage Work, Windows 10 and Apple iOS
- Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.)
- Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory
- Ability to work well under pressure
- Excellent communication skills
- Flexible, customer focused approach to service delivery
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