Service Advisor

Job Description

Job Description

Steele North Star CDJR is looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.

Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed.

They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities include but are not limited to :

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Requirements :

• Must have a valid drivers license
• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Critical thinking, organization, time management and problem-solving skills to perform their job successfully
• Knowledge of digital technology, including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Patience in coping with different customers’ personalities
• Decision-making skills
• Proficiency with industry-specific software
• Analytical thinking

Why Steele Auto?

• Competitive compensation package with flexible health and dental plans
• Virtual healthcare and mental health / wellness support programs
• Employee and Family Assistance Program
• Industry-leading company matches RRSP program
• Competitive wages
• Opportunities for career growth and advancement
• A safe, inclusive, and dynamic work environment

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the Trusted Destination of Choice for Everything Auto for employees and customers alike.

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today;

be sure to include your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted.

Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible.

Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto.

Our commitment to inclusion drives us forward every day.

If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process.

To learn more about our company, culture and opportunities, please visit www.steeleauto.com