Customer Care Advocate

A company is looking for a Customer Care Advocate (CCA) in Phoenix, AZ.

Key Responsibilities

Handle high-volume customer inquiries via phone, email, and in-person

Research and resolve questions related to benefits, claims, eligibility, and services

Document interactions in company systems and support Utilization Management tasks

Required Qualifications

High School Diploma or GED is required

1+ year of experience in customer service, healthcare, claims, call center, or a medical office setting is required

Experience with office and CRM systems is required

Bilingual (Spanish / English) is preferred

Knowledge of medical terminology or claims coding is preferred