Order Management Representative
Job Description
Job Description
The primary responsibility for the Order Management Representative position is to enable a positive customer experience through the execution of the order fulfillment process.
Key activities include understanding and responding to the customer needs, processing orders, and order management.
Job Requirements :
- Process customer orders with suppliers and distributors
- Review orders for compliance including pricing, terms, and delivery
- Manage backlog and open order reports in GST's system or customer portals
- Track, review, and follow up on quote log and open order activities
- Process and follow up on RMA's
- Follow up with customers in a timely manner
- Identify and assess customers' needs to achieve high customer satisfaction
- Manage tactical day-to-day customer inquiries
- Assist sales team's efforts to respond, process, and document customer RFQ's
- Support order management
- Perform other customer service or business requirements.
Qualifications :
- High school diploma or equivalent; college degree preferred
- Two years of prior experience in business and / or sales
- Exceptional critical thinking skills, independent thinker and great team player
- Attention to detail
- Prior experience in data extraction and price quote preparation
- Proficient with Microsoft Office Suite such as Word, Excel, Outlook and PowerPoint
- Ability to deal with a rapid paced / multitasking fast growth environment is a must
- Strong communication, documentation and presentation skills with a rigorous customer service attitude is required
- Ability to remain flexible and can shift and adjust priorities quickly and efficiently
Compensation & Benefits :
- Medical / Dental / Vision
- 401K Plan
- Vacation
- Company Perks
Job Posted by ApplicantPro
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