Field Applications Engineer (FAE)

Our client, a leading manufacturer with 50 years of expertise in embedded wireless connectivity modules, is looking for a Field Applications Engineer (FAE) to work 3 days from home and 2 days at their Santa Ana, CA location.

In this role, the FAE will split their time between presales and post-sales activities. During presales, they will support the sales engineers by addressing customer technical questions and providing technical guidance to the sales team.

In post-sales, they will work with customers' engineering teams to integrate and design the company's modules into their systems.

The ideal candidate will either have experience as an embedded FAE or be a hardware design or software engineer with strong embedded skills who is interested in transitioning to a customer-interfacing FAE role.

RESPONSIBILITIES :

• Serve as the primary technical contact for customers throughout their evaluation and design process with the company.
• Provide prompt, thorough responses to customer inquiries, while proactively seeking out crucial information needed for project success.
• Track and maintain detailed notes on customer interactions, project status, and issues.
• Guide customers from evaluation through production, managing all technically oriented customer calls.
• Handle post-sales technical support and address customer issues as needed.
• Assist customers w / debugging embedded hardware and software to successfully design in wireless modules into customers’ product / system.
• Continue professional development through webinars, technical papers, and in-depth training from the company colleagues.

MUST HAVE QUALIFICATIONS :

• B.S. or higher in Electrical Engineering, Computer Engineering, or similar technical field
• 4+ years of industry experience as either FAE or embedded, software, or hardware engineer.
• Ability to write, modify, and debug C code.
• Experience in debugging or modifying embedded device drivers.
• Basic knowledge of networking protocols, i.e., Wi-Fi or BLE.
• Solid understanding of hardware (digital) schematics and basic power design; capable of referencing schematics to probe test points on hardware.
• Hands-on experience with diagnostic tools such as multimeters, oscilloscopes, logic analyzers, etc.
• Excellent interpersonal skills, with strong communication and presentation abilities.
• Willingness to travel up to 10% to support customers on-site, attend trade shows, or participate in training events.

PLUS’ QUALIFICATIONS ( NICE’ TO HAVE - BUT 'NOT' REQUIRED) :

• 3+ years of experience in writing, modifying, and debugging embedded Linux wireless drivers.
• Working knowledge of Wi-Fi, BLE, Thread, Zigbee, and / or other 802.11 radio protocols.
• Familiarity with hardware layout, with the ability to use basic CAD software to view layouts and compare PCB board traces to schematics.
• Proficient in writing automated testing scripts using languages like Python.

INCENTIVES & BENEFITS :

• Up to 160K Base Salary
• Quarterly Profit-Sharing Bonus (Up to 10% of Base)
• 401(k) : 3% Company Automatic’ Contribution (Regardless of Employee Contribution)
• Work From Home 3 days / week (Mon, Wed, Fri)
• Health, Vision, Dental, etc. Insurance
• Wellness Reimbursement (Example : Pay for Gym Membership)
• 2.5 Weeks of PTO + U.S. Holidays
• TN Visa Sponsorship is available but not H1B

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