SAP CX Sales and Service Manager

SAP CX Sales & Service Cloud Manager

Learn more about the general tasks related to this opportunity below, as well as required skills.

As a Functional Manager at Deloitte Digital, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools.

You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Work you'll do

Act in a leadership role on client projects and for junior staff.

• Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis).
• Lead functional consultants in the design and execution of C4C customization and technical activities and integration of C4C with other SAP and non-SAP systems.
• Create functional designs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures.
• Help clients define forward-looking business strategies related to digital transformations.

Your Role and Responsibilities will include :

The SAP CX Sales & Service Consultant is responsible for delivering the required CRM functionality within an SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements.

Professionals in this position should have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including Lead & Opportunity Management, Territory Management, Quote & Order Management, Service Tickets, Call Center, and integration to SAP ERP / Commerce / Emarsys / CDP / CDC / CPQ / FSM / Qualtrics / BTP.

Experience in SAP FSM, SAP CPQ, Emarsys, BTP is a plus.

Responsibilities include working with the client to lead Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements.

Ability to plan, prepare and organize workshops. Advise on capabilities and solutions of the SAP CX / CRM portfolio for sales automation and customer service processes, and implementation roadmaps.

Support feasibility analysis, effort, and resource estimation etc.

During the implementation phase, responsibilities include leading team members in development of processes, implementing project deliverables, with an emphasis on quality, productivity, and consistency.

Proficient in developing work plans, managing deadlines and coordination with other teams, communicating status of team, lead the requirements analysis, identify gaps, configure the solution and work with the Development team to design, build, test and deliver identified development objects.

The team

Advertising, Marketing & Commerce

Deloitte Digital is Deloitte's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.

Qualifications

Required

• 8+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 and V2.
• 8+ years of experience in project management, business blueprinting, business requirements analysis and solution architecture & technical architecture definition.
• 8+ years of experience in SAP CRM Sales & Service processes.
• Experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration.
• Work independently or as part of a team managing to complete multiple task assignments.
• Identify client business issues through vendor / Deloitte client team and facilitate solution development documentation, development, and delivery.
• Demonstrate strong verbal and written communications skills.

Preferred

• Experience in leading teams in the delivery of SAP functionality in a project environment.
• Experience in SAP Field Service Management (FSM).
• Experience in SAP CPQ2.0 (aka Callidus Cloud).
• Experience in SAP Subscription Order Management with SAP Sales and CPQ Cloud.
• Experience in SAP BTP.

Compensation

For individuals assigned and / or hired to work in Washington, California, Nevada, Colorado, New York, and Jersey City, New Jersey, Deloitte is required by law to include a reasonable estimate of the compensation range for this role.

This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and delivery model. A reasonable estimate of the range is $151,800 - $253,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

J-18808-Ljbffr