COMMUNICATIONS MANAGER

Overview

The City of Norcross is looking for a Full-time Communications Manager . Under the general guidance of the City Manager, the Communications Manager is responsible for creating, directing, and executing communication strategies that effectively inform both internal and external audiences about the City of Norcrosss goals, priorities, and initiatives. The role fosters public engagement in shaping the Citys vision, plans, and policies. The Communications Manager may respond to media and public inquiries and collaborate closely with department heads, and partners with other agencies to ensure messaging is consistent. Serve as the primary liaison between the City and external communications, marketing, and public relations consultants.

Essential Job Functions and Responsibilities

• Develop and execute comprehensive communication plans to support City programs and projects.
• Collaborate with digital media consultants to manage the Citys online presence, including website updates, social media campaigns, and digital newsletters.
• Collaborate with City leadership and subject matter experts to craft strategic messaging that reflects the Citys goals and values.
• Coordinate content creation for digital platforms, including the City website, social media, newsletters, and public notices.
• Ensure all communications activitiesinternal and externaladhere to relevant laws such as the Georgia Open Records Act, Open Meetings Act, ADA, and FCC regulations.
• Ensure consistent branding and messaging across all departments and communication channels.
• Assist in managing crisis communications and provide timely, accurate information during emergencies or high-impact events in coordination with external consultants.
• Coordinate public outreach efforts to encourage community engagement and participation in City initiatives.
• Monitor public sentiment and media coverage to inform communication strategies.
• Provide guidance and training to staff in effective communication practices.
• Evaluate the effectiveness of communication efforts and adjust strategies as needed.
• Manage relationships with external consultants, creative agencies, and vendors to support communication initiatives.
• Develop scopes of work, review proposals, and oversee contract execution for communication-related services.
• Coordinate production of marketing materials, videos, signage, and other deliverables with vendors and consultants.
• Prepare and manage budgets for communication projects, campaigns, and consultant contracts.
• Track expenditure, ensure fiscal responsibility, and report on budget performance to City leadership.
• Ensure compliance with procurement policies and procedures when engaging external partners.

Education and / or Work Experience Requirements

Additional Duties and Responsibilities

Any other duties as assigned by management.

Scope and Impact

The purpose of this position is to coordinate public information, media relations, and strategic messaging for the City of Norcross. This role ensures consistent, transparent communication across departments, their contractors, and with the public. Its impact includes enhancing civic engagement, strengthening the Citys reputation, and improving internal coordination, making it a key driver of trust, responsiveness, and organizational effectiveness.

Communications / Customer Contact

Contacts typically include both internal and external stakeholders. Internally, this involves the City Manager, executive leadership, department heads, and staff. Externally, interactions may occur with residents, community members, local businesses, organizations, media representatives, vendors, consultants, elected officials, and regional agencies. Additional outreach and partnerships may involve city, county, state, and federal officials.

Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The work is typically performed with the employee sitting at a desk, intermittently standing, walking, or stooping. The employee must be able to distinguish between shades of color. The work is performed in an office and occasionally at building inspection sites. The employee is exposed to occasional inclement weather. Occasional attendance at evening or weekend meetings, events, or emergency response situations may be required to support public communication needs. Some travel within the city or region may be necessary for public engagement, press events, or interagency coordination.

EOE / DFW

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