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IT Service Desk Specialist at Birmingham, AL

HCLTech
Birmingham, AL, United States
Full-time
  • Provide desk side support to various business lines / departments.
  • Responsible for end user hardware / software installation, troubleshooting and maintenance.
  • Responsible for end user hardware / software procurement, inventory, and allocation management
  • Responsible for coordination with other service teams for incident resolution and request provisioning
  • 2nd 3rd line desktop support experience
  • Outstanding customer service
  • Outstanding presentation & communication
  • Strong Microsoft Windows o s experience Especially for Windows 10 and windows 11
  • Fault analysis for Microsoft Office 365 Suite
  • 2nd line fault analysis and experience of Outlook / Exchange online
  • Mobile device Support
  • Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
  • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Active Directory user account administration experience.
  • 6 days ago
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