OFFICE CLERK HOUSEKEEPING- SWING SHIFT (RENO)

GENERAL SUMMARY OF DUTIES : Under the direction of the Executive Housekeeper; Assistant Executive Housekeepers and Supervisors, responsible for various administrative tasks and clerical support to Housekeeping personnel.

EXAMPLES OF DUTIES / ESSENTIAL FUNCTIONS : (Includes, but is not limited to the following)

Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required.

Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets.

Advise the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments.

Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.

Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls.

Coordinate all maintenance requests between supervisors, locksmith and engineering departments.

Track and record all loaned items, generate a report of missing items for the Executive Housekeeper.

Prepare daily volume reports listing occupied rooms, vacant / dirty rooms, due outs, number of suites and swing shift duties completed.

Recording all sick calls, late calls and early outs.

Perform related duties as assigned by supervisor.

Exemplifies our core values, family style service, our mission and vision.

Exemplifies our DEI (diversity, equity, inclusion) culture.

Perform other job related duties as assigned.

PERFORMANCE REQUIREMENTS : (Knowledge, Skills and Abilities) Ability to maintain confidentiality of sensitive information.

Understand and comply with all company and departmental rules and regulations, policies and procedures.

EDUCATION AND EXPERIENCE :

Education : High School diploma or equivalent.

Experience : Previous housekeeping; telephone; and computer experience is recommended but not required.

Certificate / License : None required.

TYPICAL WORKING CONDITIONS : Work is performed in areas which may be unusually warm, cold or noisy. All work is done above street level.

Constant awareness is required of surrounding areas to insure safety of employees and guests. Must be able to work in a drug-free environment and pass a chemical dependency test as required.

TYPICAL PHYSICAL / MENTAL DEMANDS : Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps).

Constant sitting, communication skills including speaking and understanding English through personal contact, telephone, reading and writing English.

Frequent grasping, reaching, bending, twisting, telephone use. Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs.

Seldom requires overhead lifting of no more than 20 lbs.

GUEST SERVICE (INTERNAL / EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service.

NOTE : The above description denotes some of the specific characteristics which are necessary to perform the principle functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

This position will be required to perform any job related duties as assigned.