IT Manager

POSITION OVERVIEW

As an IT Manager , you will oversee the management and execution of our IT infrastructure, systems, and tech stack, ensuring everything runs smoothly to support the company's operations.

You will be the go-to person for all technical support needs, troubleshooting, and management of both internal systems and external integrations.

Email deliverability will be a core area of focus in this role, as maintaining effective communication channels is essential for both internal processes and client-facing activities.

Your expertise in evaluating and maintaining various tech stacks will play a vital role in helping Coalescence continue to scale.

You'll also work closely with the leadership team to ensure all systems meet the operational needs of the company and are optimized for efficiency.

This role requires a mix of strategic thinking and hands-on technical work.

RESPONSIBILITIES

• Oversee and maintain all systems and platforms in the Coalescence tech stack. Ensure they integrate seamlessly to support the company's daily operations and strategic goals.
• Lead initiatives and best practices to ensure optimal email deliverability, including managing SPF, DKIM, DMARC, and handling blacklist / whitelist management.
• Administer core IT systems such as network infrastructure, software applications, and cloud services. Ensure system backups and security protocols are in place.
• Be the first point of contact for all technical issues, troubleshooting problems, and ensuring timely resolutions across the organization.

Provide excellent customer service and technical support to team members.

• Implement and monitor security protocols to safeguard company data, manage firewall configurations, and ensure compliance with industry standards.
• Lead IT-related projects, including the deployment of new systems, software upgrades, and the implementation of IT processes that enhance operational efficiency.
• Work with third-party vendors (e.g., Deel HRIS, cloud services, CRM platforms) to ensure optimal service delivery and negotiate contracts.
• Develop training materials and resources for staff on IT systems, tools, and cybersecurity best practices. Conduct workshops and one-on-one sessions as needed.
• Collaborate with the leadership team on special IT projects, driving initiatives that enhance system efficiency, scalability, and cost-effectiveness.
• Actively monitor email deliverability metrics, track bounces, and optimize processes for marketing and internal communications.
• Create and maintain IT documentation, including system configurations, troubleshooting guides, project progress reports, and vendor contacts.

REQUIREMENTS

• At least 3-5 years of experience as an IT Manager or a related technical role, with a strong track record of managing IT infrastructure and systems.
• Experience working with email deliverability issues and resolving email-related problems.
• Hands-on experience with a variety of technologies, including cloud platforms, cybersecurity software, VPNs, firewalls, and HRIS systems like Deel.
• Proficiency with network infrastructure, system backups, disaster recovery, and system security protocols.
• Strong written and verbal communication skills, with the ability to explain technical issues in layman's terms for non-technical team members.
• Excellent analytical and problem-solving skills to diagnose complex IT issues and determine effective solutions quickly.
• Strong project management skills, with the ability to juggle multiple projects and priorities while meeting deadlines.
• Experience with cybersecurity best practices, such as implementing firewalls, anti-virus software, and data encryption technologies.
• Experience working with third-party vendors, managing contracts, and ensuring timely and effective service delivery.

COMPANY OVERVIEW

We are Coalescence Cloud, a rapidly expanding technology consulting company with a focus on Certinia. We leverage our considerable technical experience as Salesforce Consulting, Managed Services, and AppExchange Partners to create tailored solutions that meet each client's unique needs.

In addition to offering a wide range of services, including Salesforce implementation, customization, and integration, we provide ongoing support and maintenance to ensure the smooth operation of Salesforce solutions.

We are proud of our team of experts who work tirelessly to help our clients succeed, and we look forward to continuing to grow and deliver outstanding results.

BENEFITS

Medical, Vision, Dental, and Life insurance plans

Company HSA Contribution

PTO and Holiday : 12 PTO days, 6 sick leave days, and 11 Paid Holidays

Inclusive Maternity and Paternity leave policies

End of Year Utilization Bonus

One-time Certification Bonuses

401k Management

GymPass (Now WellHub) Membership

Compensation Statement

Compensation at Coalescence Cloud Consulting varies depending on various factors, such as role, skill set, and level of experience.

As required by local law, we have provided above a reasonable range of compensation for the role described. Please note that salary ranges are subject to change and are not intended to be the only factor considered when making hiring decisions.

We also offer a comprehensive benefits package which includes health insurance, retirement plans, paid time off, and other perks.

What We Believe

At Coalescence Cloud Consulting, we are committed to building a diverse and inclusive workforce where everyone feels valued, respected, and empowered.

We believe that diversity is essential to our success and helps us better serve our clients and communities.

Equal Employment Opportunities

Coalescence Cloud Consulting is an Equal Opportunity Employer. We believe that every individual should be treated with respect and dignity regardless of their age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

We do not discriminate against employees or applicants on the basis of their age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other protected status as provided by federal, state, or local law.

Coalescence Cloud Consulting is committed to providing equal employment opportunities to our service men and women, including veterans.

Requesting Accommodations

Coalescence Cloud Consulting is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodations.

If you require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Other Employment Statements

Coalescence Cloud Consulting prohibits discrimination or retaliation against employees who have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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