Systems Engineer

Job Description

Job Description

Salary : Job Summary

Job Summary

IP Pathways is expanding and seeking a talented Systems Engineer for

our Kansas City, MO location. This hybrid role is crucial to our operations,

combining remote support with on-site responsibilities at our data centers.

As a Systems Engineer, you will handle support calls and tickets, providing

exceptional service to both our customers and ensuring the smooth

operation of our data centers. This position offers the opportunity to work

with a variety of technologies in a dynamic environment, making a direct

impact on the success of our clients and the efficiency of our infrastructure.

Responsibilities

Handle support calls and tickets, offering technical

assistance to both customers and internal teams. Ensure issues are

resolved efficiently and effectively.

Perform routine walkarounds and general

maintenance of IP Pathways’ data centers to ensure optimal operation

and uptime.

Always work to maintain a high level of

customer satisfaction with customers, peers, and other teams by

providing excellent service and technical support.

Provide technical recommendations

to customers, helping them to optimize their IT environments and

address their specific needs.

Participate in on-call rotations and escalations,

being available to respond to critical issues as they arise.

Identify and resolve potential issues

before they impact operations, working proactively to maintain system

performance and reliability.

Maintain accurate and up-to-date documentation of

systems, configurations, and procedures to ensure knowledge sharing

and continuity across teams.

Work both individually and collaboratively with

the team to drive continuous improvement in all aspects of the role.

Requirements

Requirements include but are not limited to the following :

Excellent written and verbal communication skills, with the

ability to convey technical information clearly and professionally

to both technical and non-technical audiences.

Strong analytical and troubleshooting skills, with the ability to

identify, diagnose, and resolve complex technical issues

proactively.

Ability to multitask effectively in a fast-paced environment while

maintaining high levels of quality and attention to detail.

Adaptability to changing technologies and environments, with a

willingness to continuously learn and grow.

Strong ability to work both independently and as part of a team,

with a self-driven approach to completing work and projects.

A customer-centric attitude, with a focus on providing high-

quality service and maintaining customer satisfaction.

Basic understanding of IT security principles and best practices

to help maintain a secure infrastructure.

Ability to communicate clearly with team members

and customers, both in person and over the phone or video calls.

Not Required but Beneficial

Relevant certifications such as CompTIA Network+, Microsoft

Certified : Azure Fundamentals, VMware Certified Professional

VCP), or similar are a plus.

Physical Requirements

Occasionally lift and move objects weighing up to 25 pounds,

such as servers, networking equipment, or other hardware.

Ability to move around data centers, including walking,

bending, and reaching to access equipment, perform maintenance, or

complete installations.

Minimal travel may be required to other company locations or

customer sites as needed. Any overnight travel will be planned in

advance.

Qualifications

1-3 years of experience supporting or implementing technology

solutions.

Proficiency in Microsoft Windows Server, Windows OS, Mac OS,

and mobile devices.

Experience with Microsoft Server Solutions, including Exchange,

DNS, DHCP, Filesharing, and SQL Server.

Familiarity with Microsoft 365, Entra (Azure), and SharePoint is a

plus.

• Virtualization experience with VMware and / or Hyper-V.
• Basic networking knowledge, including understanding of TCP / IP,

DNS, DHCP, and VLANs.

Why IP Pathways?

IP Pathways is an expert provider of hybrid IT solutions for small, medium and enterprise companies by delivering world-class engineering services supported by high-touch customer service.

Here are just some of some of the great reasons to work at IP Pathways :

• Competitive benefits : Lucrative healthcare benefits and 401k with company match.
• Work / life balance : IP Pathways believes in enabling families to be families. We

proudly offer flexible and accommodating work schedules to meet your family’s

needs and obligations.

Ongoing training : Looking for a company who will consistently invest in developing

your skills? IP Pathways will help you continue your educational pursuits and

provide opportunities to become certified in some of the most sought-after technologies.

Next Steps

If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, please apply online.

Sponsorship / Relocation

Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.