Product Communications Manager, Amazonian Experience & Technology

Amazonian Experience & Technology (AET) is seeking a skilled communicator to lead communications strategy and execution for Amazon’s employee time and attendance management applications.

AET provides employee services, benefits, and technology for Amazon’s global workforce of over 1M people. We build and run Amazon’s human capital management technology, as well as employee applications for time and attendance, immigration, health and safety, disability and leave, and contact center solutions.

Within this organization, AET Communications ensures employees around the world are aware of and know how to engage with the technology available to support them throughout their employee journey.

In this role, you will be the single-threaded communications owner for Amazon’s employee time and attendance management applications.

Working in partnership with the product team, you will be responsible for creating engaging internal communications, content, and adoption campaigns that help Amazonians manage their time and attendance tasks frustration free and via self-service.

The ideal candidate is a curious leader with a passion for diving deep into unfamiliar and / or complex subject matter, and a talent for transforming technical details into straightforward, approachable communications that are easy for readers to consume and understand.

They are an excellent writer equally skilled at writing original copy and reworking content from subject matter experts.

They believe no detail is too small and insist on the same high standards when communicating with employees as they would with customers.

They are also comfortable navigating a complex business, managing through ambiguity, and adapting to change.

Key job responsibilities

• Partner with the Time and Attendance product team to understand their goals and roadmap, advise on internal communications strategies and best practices, and build communications plans that can help drive desired outcomes.
• Manage end-to-end campaign planning and execution, including project plans, timelines, deliverables, and stakeholder alignment for major product and feature launches.
• Develop employee-centric messaging that articulates a product’s features and benefits in a way that resonates with diverse audiences across multiple channels.

Work with regional communications managers to localize and translate content for regional nuances.

Create and manage a channel strategy that uses a mix of internal channels and campaign tactics to reach to a diverse and mobile workforce.

Analyze and interpret channel performance data to inform future campaigns and messaging.

Build and maintain mechanisms, SLAs, and ways of working with the TAA product team, global and regional communications teams, and key HR stakeholders.

Balance differing viewpoints and escalate risks when needed.

Be the employee experience advocate, representing and protecting this through all communications strategy and decision making.

BASIC QUALIFICATIONS

• 7+ years’ experience in campaign marketing, communications, or public relations.
• Experience developing and executing multi-channel marketing plans for new product launches.
• Experience authoring content and communications about technology products.
• Experience developing and executing campaigns across a multitude of time zones and languages.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in English, Communications, Journalism, Public Relations, or a related field.
• Exceptional copywriting and editing skills, with a talent for translating technical details into straightforward communications.
• Experience working with communications or digital marketing automation tools.
• Experience writing for a diverse, remote, and mobile workforce.
• Experience driving direction and alignment with cross-functional teams and senior leaders.
• Proven ability to deliver results with minimal guidance in an entrepreneurial environment where lines of ownership are often ambiguous.
30+ days ago