Talent.com
Principal Technical Support Engineer - Oracle Exadata Cloud Services

Principal Technical Support Engineer - Oracle Exadata Cloud Services

OracleJackson, MS, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Principal Support Engineer - Oracle Exadata Cloud Services

Shift : 1 : 00 PM - 10 : 00 PM CT or PT (preferred)

Eligibility : Due to client requirements, candidates must be U.S. Citizens

About the Role

As a Principal Support Engineer in Oracle's Support organization, you'll be at the forefront of solving some of our most complex customer challenges. Acting as both a trusted advisor and technical expert, you'll ensure our customers receive world-class post-sales support, while also serving as a strong advocate for their needs. This is a hands-on, high-impact role where you'll be called upon to troubleshoot, innovate, and guide customers through critical issues-helping them achieve success on some of Oracle's most powerful technologies.

What You'll Do

Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice.

Deliver deep technical expertise on Oracle Exadata Cloud Services (ExaCC / ExaCS) implementations and administration.

Leverage your knowledge of ASM and RAC architectures , clustering technologies, and Oracle database features to design solutions and avoid future issues.

Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability.

Develop and apply automated tools, diagnostics, and instrumentation to identify and resolve issues faster.

Partner with internal teams, mentoring colleagues, and contributing to Oracle's growing knowledge base to drive innovation and continuous improvement.

Balance proactive problem avoidance with reactive troubleshooting to ensure the highest levels of customer satisfaction .

What You Bring

7+ years with Oracle Core products or 8+ years with Applications products.

Hands-on experience with Exadata implementations and large-scale database management systems.

Strong understanding of ASM and RAC architectures , clustering technologies, and OCI fundamentals.

Proficiency in Unix, Linux, and / or Windows operating systems.

Programming and troubleshooting skills in C, C++ (additional scripting / automation experience is a plus).

Hardware debugging and Oracle diagnostic tool expertise.

A Bachelor's degree in Computer Science, MIS, Engineering, or related field (or equivalent professional / technical experience).

Why Join Us

At Oracle, you'll do more than just support technology-you'll shape the way our customers experience it. This role is ideal for those who thrive in fast-paced, high-stakes environments, and who want to be recognized as the expert others turn to for answers. You'll gain exposure to cutting-edge Exadata Cloud technologies, work closely with global enterprise customers, and collaborate with some of the brightest technical minds in the industry.

Career Level - IC4

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from $30.87 to $67.88 per hour; from : $64,200 to $141,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

serp_jobs.job_alerts.create_a_job

Technical Support Engineer • Jackson, MS, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Senior Solutions Engineer

Senior Solutions Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Pre-Sales Solutions Engineer.Key Responsibilities Lead technical discovery and solution design for enterprise prospects and customers Architect and implement cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Cloud Software Engineer

Senior Cloud Software Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Software Cloud Engineer specializing in Golang.Key Responsibilities Continuously develop a multi-tenant cloud security service Develop new features in a secure ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Platform Engineer

Senior Platform Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Platform Engineer to manage a distributed fleet of media players and smart speakers.Key Responsibilities Collaborate with Engineering, Product, and Operations te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Lead

Technical Lead

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Lead to oversee a development team focused on CI / CD platform engineering and automation. Key Responsibilities Lead and mentor a team of CI / CD platform engineer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Cloud Infrastructure Engineer

Cloud Infrastructure Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Lead Cloud Infrastructure Engineer (Kubernetes).Key Responsibilities Designing, building, and scaling multi-cloud infrastructure across AWS and Oracle Cloud Infrastruct...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Support Engineer I

Support Engineer I

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Support Engineer I who can support a remote-first, flexible shift schedule.Key Responsibilities Provide hardware and firmware deployment support for appliances and assi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Technical Lead - Oracle ERP Migration

Technical Lead - Oracle ERP Migration

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Lead - Oracle EBS to Oracle ERP Cloud Migration.Key Responsibilities Lead a comprehensive technical review of the current Oracle EBS environment and identify ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Cloud Platform Engineer

Cloud Platform Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Cloud Platform Engineer I.Key Responsibilities Administers and supports cloud-based environments Executes code-based CI / CD deployment plans for infrastructure Develop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Support Engineer

Technical Support Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Support Engineer to provide customer support and troubleshoot technical issues.Key Responsibilities Serve as the primary contact for customer inquiries and tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Principal Solution Architect

Principal Solution Architect

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Principal Solution Architect, Managed Services.Key Responsibilities : Propose, design, and provision cloud-native data solutions on AWS / Azure Lead a technical team mana...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Cloud Architect (AWS / Azure)

Cloud Architect (AWS / Azure)

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Cloud Architect (AWS / Azure) to design and implement cloud solutions and provide migration strategies. Key Responsibilities Translate customer and business processes into...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Principal Solutions Architect

Principal Solutions Architect

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Principal Solutions Architect (Data).Key Responsibilities Designs and builds relational databases for data storage and processing Develops and enforces data architectu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Cloud Support Engineer

Cloud Support Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Cloud Support Engineer.Key Responsibilities Handle level 2-3 support cases, working directly with customers, partners, and Sales Engineers Escalate technical product i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Oracle Service Cloud Consultant

Oracle Service Cloud Consultant

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for an Oracle Service Cloud Consultant to lead technical development and solution design within a complex enterprise environment. Key Responsibilities : Serve as the senior OSv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Cloud Engineer

Cloud Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Cloud Engineer - IV.Key Responsibilities Lead the design, deployment, and management of cloud-based solutions using Infrastructure-as-Code tools Collaborate with softw...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Infor CloudSuite Support Analyst

Infor CloudSuite Support Analyst

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for an Infor CloudSuite Support Analyst.Key Responsibilities Provide day-to-day application support for Infor CloudSuite modules, resolving incidents and service requests Co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Senior Cloud Engineer

Senior Cloud Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Cloud Infrastructure Engineer - Kubernetes.Key Responsibilities Design, build, and maintain Kubernetes-based infrastructure and multi-cloud platform Implement a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Principal Cloud Engineer

Principal Cloud Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Principal Cloud Platform Engineer to manage cloud infrastructure and automate deployment processes. Key Responsibilities Lead projects and teams of cloud engineers to bu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
AWS Cloud Engineer

AWS Cloud Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for an AWS Cloud Engineer.Key Responsibilities Innovate, develop, maintain, and optimize infrastructure within the AWS Cloud ecosystem Provision and manage infrastructure us...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Cloud Data Engineer

Cloud Data Engineer

VirtualVocationsJackson, Mississippi, United States
serp_jobs.job_card.full_time
A company is looking for a Cloud Data Engineer to design and implement data pipeline services for Azure cloud-based data solutions. Key Responsibilities Maintain and operate legacy ETL processes a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30