Junior Field Engineer - Los Angeles, CA

Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Junior Field Engineer in Los Angeles, CA .

Apply (by clicking the relevant button) after checking through all the related job information below.

Key Responsibilities :

• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center.
• Provide remote support services for telework / home users.
• Help ensure user applications work over VPN and / or Citrix.
• Manage user relocation requests.
• Ensure devices are properly encrypted.
• Local On-Site Cabling.
• Provide on-site support for enterprise groups such as the network and security operation centers.
• Restart network equipment, including switches and routers as directed by enterprise networking.
• Assist users with mobile communication devices.
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Assist with physical inventory as needed.
• Assist with receiving and receipting property.
• Process computer equipment for disposal.
• Ensure disposal policies are properly employed.
• Ensure all devices are fully wiped of information before leaving the facility.
• Troubleshoot system problems related to Video Conferencing and Audio / Video O&M.
• Work with support staff for remote troubleshooting and repairs.
• Assist in setting up presentation devices and video conferencing units.
• Support pre / post application releases.
• Gather, analyze, and report end-user support trends.
• Other duties as assigned.

Minimum Qualifications :

• High School with 0-2 years (or commensurate experience).
• High degree of technical proficiency.
• Excellent problem-solving skills and analytical abilities.
• Must be able to obtain and hold a Public Trust Clearance.

Preferred Qualifications :

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation.
• CompTIA Network+.
• CompTIA A+.
• CompTIA Server+.
• CompTIA Security+.

Compensation Range :

$16.76 / Hour.

About Us :

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes :

• Oneida Total Integrated Enterprises (OTIE).
• Mission Support Services (MS2).
• Sustainment & Restoration Services (SRS).
• Oneida Engineering Solutions (OES).
• General Mechanical Corporation (GMC).
• LG2 Environmental Solutions (LG2).

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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