Shift Manager - IHOP - Riverwind Casino (34384)

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.

Shift Manager

As a Shift Manager, you'll oversee the daily operations of our establishment, ensuring exceptional service and a positive experience for our guests and team members.

Essential Functions and Responsibilities :

• Supervise and coordinate the activities of staff during assigned shifts, including front-of-house and back-of-house operations.
• Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
• Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
• Manage inventory, including ordering and receiving supplies, and monitoring stock levels to support operational needs.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
• Monitor performance metrics, such as sales and labor costs, and implement strategies to optimize efficiency and profitability.

Required Qualifications :

• Must be at least 21 years of age.
• Must be able to obtain a Gaming badge.
• Must be able to obtain an ABLE license.
• Minimum of 2 years of experience in a supervisory role within the hospitality or food service industry.
• Strong leadership and communication skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

What’s in it for you?

We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable.

Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits :

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
• Referral bonuses for bringing new members to our team.

OUR MISSION : "Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets.

Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.