Senior Sales Operations & Strategy Manager

Location : San Francisco, CA

Are you the right applicant for this opportunity Find out by reading through the role overview below.

Type : Full time

Department : Operations

Compensation : $156K $191K

Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions.

At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company.

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster.

Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues and you get the analytics and insights your business needs to optimize your customer experience.

We’re looking for a Senior Sales Operations & Strategy Manager who is passionate about making an impact at a fast-growing company.

You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the sales and success teams.

You are a genuine and proactive team player, who is able to embrace ambiguity and approach business problems in a data-driven and structured manner.

What will you be doing?

• Partner with sales leadership to design and execute strategic, organizational and operational projects.
• Build and implement sales processes to maximize sales productivity and operational efficiency.
• Create and own sales performance metrics and reporting tools to ensure access to timely, accurate and actionable data.
• Develop in-depth understanding of revenue growth drivers at Front and develop actionable recommendations from our data to influence business strategy and direction.

What skills & experience do you need?

• 5+ years experience in Sales Operations or working closely with SaaS sales teams; start-up & SaaS experience preferred.
• Proven analytical, modeling, and conceptual problem-solving abilities.
• Able to work with a high degree of autonomy, particularly within a global setting.
• Enjoy working with go-to-market teams focused on revenue growth and customer experience.
• Excellent communication skills, including experience effectively working with executives and senior management.
• Salesforce expert familiar with data structure and reporting functionality of Salesforce.
• Proficiency in SQL, Google Sheets, and Excel.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

What we offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays
• Flexibility to work from home 3 days / week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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