Business Analyst - Operations II

About the Role

You'll bring to the table strong analytical thinking, operational prowess, and interpersonal ability to maintain relationships.

The team will look to you as a specialist in our operations, with a high level of data proficiency, someone comfortable making quick data-driven decisions to provide direction to our team.

What You'll Do

Carrier Support. Utilize internal data to understand the carrier support experience and highlight areas for improvement.

Leverage data to tell a clear story about the carrier experience across a variety of support modalities.

Network Analytics. Utilize geospatial data from Uber Freight’s carrier network to understand carrier behavior and regional areas for improvement.

Leverage location data by applying data science techniques and

Develop & Optimize Processes. Take big picture ideas and projects and break them into impactful steps with clear timelines for completion.

Use python scripts to automate processes that drive impactful operational results.

Product Improvement. Pro-actively search for bugs and help pilot new features which could improve a flawless carrier and shipper experience Stakeholder Management.

Manage business stakeholders to seek operational problems and build solutions

Take ownership of Uber Freight's growth and go above and beyond to get the job done

Basic Qualifications

• At least 2+ years of working professionally with SQL
• Bachelors and / or Master’s degree
• Experience in a data-driven role
• Excel proficiency
• Experience building dashboards (GoogleStudio, Tableau, etc)
• Must be based in Chicago and open to a hybrid role

Preferred Qualifications

• Experience leading initiatives and projects at your organization
• Clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate significant insights
• Experience with programming languages such as R and / or Python
• Experience with ZenDesk

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive.

Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight.

With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies.

For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)