Center Manager

POSITION SUMMARY :

Under general supervision of the Center Director, provides the supervisory and administrative functions to ensure a smoothly functioning clinic and effective patient relations.

DUTIES AND RESPONSIBILITES :

Essential Functions :

• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Is visible at and manages the front desk activities to ensure proper scheduling and uninterrupted patient flow, including performing the actual duties wherever volume deems it necessary with the Center.

Work with patients waiting at the center to find ways to provide them superior customer service and expedite their visits.

• Ensure providers, nurses, and other staff are appropriately scheduled by their managers by reviewing assignments at least two weeks prior to assigned date.
• In collaboration with front desk staff, call center staff, QARR Department, and others, ensure that provider schedules are appropriately templated and filled
• Conducts and / or coordinates the departmental orientation of new team members.
• Ensures proper training of personnel assigned.
• Supervises and coordinates overall administrative activities for the Center.
• Acts as liaison to the Human Resources Department on all issues of relevant personnel activities relating to the appropriate Center staff.
• Keeps Center Director promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action, where necessary, or suggests alternative courses of action which may be taken.
• Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy.
• Ensures that patients, family members or other clients are treated with concern and empathy; respecting their confidentiality and privacy and communicating with them in a courteous and respectful manner.
• Addresses and responds to common inquiries or complaints from patients, co-workers, regulatory agencies and members of the community.
• Ensures completion of work within appropriate timeframe in order to prevent backlog.
• Ensures efficient patient flow, by assessing availability of appropriate team members and notifies Center Director as needed.
• Reviews ongoing performance results to targets and with authorization takes corrective measures to ensure seamless patient care.
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency.
• Ensures compliance and improvement of health center Performance Improvement activities.
• Ensures that missed appointment policy is adhered to on a daily basis.
• Maintains inventory of all office supplies and forms.
• Ensures that all patients have confirmed appointments, as per appropriate policy.
• Ensures all requests for medical records, school forms and additional correspondence are appropriately followed up.
• Works with Center Director to ensure appropriate managerial coverage of center including evenings, weekends, and holidays.
• Performs other related duties, as assigned by supervisor.

EDUCATION AND EXPERIENCE :

• High School Diploma or satisfactory equivalent required
• Bachelor’s degree preferred
• Minimum of four (4) years’ of related experience required
• Experience training and supervising others preferred
30+ days ago