Audio-Visual Field Service Engineer

Audio-Visual Field Service Engineer

Baltimore, MD, USA Woodlawn, MD, USA Req # Wednesday, June 5,

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses.

Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including :

• Delivering the fan experience at one of + sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first transportable by air - bringing the World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in , we’re a global organization serving local needs with associates worldwide. Learn more at and follow us on and .

What part will you play? The ADOPT Onsite Field Service Engineer (Tier 3) reports to and works within an assigned client site location daily, providing support for technical system needs.

The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement.

Support normally includes multiple aspects, such as meeting / conference / events assists, inventory tracking, reporting, and proactive systems maintenance.

Additionally, technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment. What will you be doing?

• Point person for all AV break fix and service requests for single client at their high-level sites across region.
• Tech will be stationed at 1 site but may travel regionally 30-40% depending on issues within the region.
• Perform routine preventive maintenance of technical systems, ensuring a ready to use state on advance visual environment(video walls, board rooms, experience centers, ets)
• Perform resolution of any system / equipment repair faults discovered within systems.
• Interface / liaison with others in efforts related to equipment faults and repair needs.
• Interface / liaison with manufacturers / vendors to facilitate equipment repair needs (as RMAs).
• Develop and manage / maintain an inventory tracking / recording mechanism.
• Track / update repair needs, work duties and events within ticketing systems.
• Produce summary and detailed reports.
• Maintain functional aspects of technical systems for an optimal ready to use state.
• Continue to progress elevated technical skills related to technical systems characteristics.
• Continue to grow and hone soft skills related to satisfactory client relationships.
• Create proper reporting materials to help express the value of the role to the client.
• Create an atmosphere of pleasure and confidence with the Diversified client experience.

Physical Working Environment : Normally provided a working area within an office / business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds.

The daily working conditions may have various demands / situational relationships. Examples of the demands / situational relationships you may encounter :

• Equipment access needs may be located within difficult areas (under conference / meeting room tables, within equipment closets / rooms, behind large displays / walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
• There may be needs to safely lift / handle equipment weighing up to 50 pounds.
• There are normally demands for walking great distances on a regular / daily basis.
• There may often be needs to traverse up / down stairwells on a regular / daily basis.
• There may be needs to work on / at the top area of ladders, electric lifts, or atop scaffolding.
• There may be an occasional need to work with hand tools, and / or electric power tooling.
• Hot to cold temperatures (and vice-versa) within physical environments may be encountered.
• Stresses may arise related to system / equipment failures, or difficult client interactions.

What do we require from you? Education / Certifications :

A high school diploma (or equivalent) is a minimum requirement for this position.

Required / Desired Knowledge, Experience and Skills :

• 3-5 years of AV installation or support experience required
• Experience with video conferencing, unified communications, and collaboration platforms.
• Experience trouble shooting control systems, video walls, and audio DSP

Preference will be given to those applicants possessing any of the following characteristics :

• A postsecondary education degree
• A technical school / education certification / degree
• Client relations related training / certifications
• AVIXA CTS related certifications
• Biamp related certifications
• Crestron related certifications
• Networking / IT related certifications

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market.

Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.