PeopleShare is hiring Call Center Representatives for an innovative healthcare client in Whippany, NJ! If you are have a background in customer service and are looking for your next career move, apply today! Our client offers an excellent training program, and plenty of room for growth.
- Schedule : Monday- Friday, multiple day shifts available
- Pay Rate : $19-$21 / hr
Responsibilities for Call Center Representatives :
Responds to inbound phone calls and claims (as well as outbound calls) to / from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds.
Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence.
Based on volume, may also process claims and / or may answer phones.
Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
Requirements for Call Center Representatives :
- 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred
- Experience working in pharmacy benefits, health care insurance, and / or medical billing (preferred)
- Call Center operating metrics and performance management experience (a plus)
- Knowledge of pharmacy benefits, health care insurance, and / or medical billing (a plus)
- Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
- Fluent in English / Spanish (a plus).
IND8
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in New Jersey (NJ) Burlington, Cherry Hill, Cranbury, Plainsboro, Princeton, Robbinsville, Swedesboro, & Trenton;
and in PA Levittown, Fairless Hills, & Philadelphia. We have openings for warehouse, assembly, production, forklift, machine operators, maintenance mechanics, receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, and office managers.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and / or local laws.
This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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PeopleShare is hiring for IMMEDIATE Call Center Representatives for an innovative healthcare client in Whippany, NJ! If you are have a background in customer service/ Call center apply today!. Responsibilities for Call Center Representatives: . Requirements for Call Center Representative. We h...
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