Phlebotomy & Customer Service Specialist Willow Lakes Outpatient Lab (Full Time/Day Shift)

POSITION SUMMARY :

Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.

Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas : phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection.

Maintains required competency skills.

HOURS : Full Time (40 hours / week) Mon-Fri hours between -6pm at Willow Lakes Outpatient Center. Every 4th Saturday rotation 7 : 00-11am.

Department closed Sunday and all major holidays. Potential rotation as needed to Strasburg and Walter Aument labs.

LOCATION : Willow Lakes Outpatient Lab-Willow Street, PA with as needed rotation to labs in Strasburg and Quarryville, PA.

ESSENTIAL FUNCTIONS : Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties :

Phlebotomy

Performs venipuncture and capillary specimen collection in an ambulatory setting.

Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols

Documents all stages of specimen collection in required computer systems including investigating and processing orders, receiving specimens, canceling tests, running collection lists and producing and using reconciliation reports.

Maintains clinical skills necessary to perform duty / job.

Completes cleaning tasks utilizing regulatory standards.

Performs maintenance and / or inventory of equipment and supplies according to unit / department standards.

Registration

Performs complete and accurate patient registration including but not limited to walk in, check-in, and / or scheduled appointments.

Demonstrates ability to successfully adapt and perform during times of high volumes and / or high patient acuity. Demonstrates skill to service both inpatient and outpatient, if necessary.

Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.

Verifies patient, guarantor, coverage and hospital account information. Performs required referral / authorization processes and enters orders for applicable tests.

Understands insurance company coverage and referral / authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.

Prepares and / or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record.

Understands the importance of patients medical information that is documented on paper.

Completes assigned patient scheduling and registration work queues according to performance standards. Ability to resolve work queue issues and missing registration items via electronic medical record.

Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.

Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient financial obligations.

SECONDARY FUNCTIONS : The following duties are considered secondary to the primary duties listed above :

Additional clinical procedures including but not limited to : EKG, holter monitors, 24 hr Blood pressure or vital signs.

Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS :

High school diploma or equivalent.

Completion of educational requirements (additional formal education / training; maximum supervision for initial competency;

yearly competency evaluation and training).

CPR Certification - American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver courses for CPR are not accepted) required within 30 days of hire.

One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.

One year experience with basic keyboarding, personal computer use, and other office setting equipment.

PREFERRED QUALIFICATIONS :

Previous phlebotomy or registration experience. Training will be provided upon hire.

One year of Epic (or equivalent Electronic Medical Record) experience.

Benefits At A Glance :

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees :

Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays
• Shift, Weekend and On-Call Differentials
• Health, Dental and Vision Coverage
• Short-Term and Long-Term Disability
• Retirement Savings Account with Company Matching
• Child Care Subsidies
• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.