Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties.
Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences.
A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence,Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more.
Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.
Description
Manager, Patient Experience drives a culture of patient / family-centered care by enhancing patient experience across the organization.
Manages the overall operational, budgetary / financial task. Responsible to plan, evaluate, & improve processes / procedures efficiencies to enhance quality.
Collaborates with leaders to develop innovative strategies that strengthen the culture of delivering memorable experiences.
Manages the preparation & maintenance of department reporting. Prepares reports for leadership, as necessary, to track progress toward strategic goal accomplishment.
Leads a team of professionals focused on supporting initiatives & improvement efforts to ensure the organization meets patient experience goals.
Partners with leadership to ensure alignment with organizational strategies & participates in implementing initiatives across service lines.
Leads employees using a performance management & development process that provides framework for employee contribution in goal setting, feedback, & professional development planning.
Requires a dynamic, collaborative leader, who thrives on innovation & change. Constantly discovering / implementing ways to maintain, enhance & develop a culture around BHSF's core values.
Ability to lead direct reports and develop operational and capital budgets each fiscal yearEstimated salary range for this position is $62697.
97 - $81507.36 / year depending on experience.
Qualifications
Degrees : Bachelors Additional Qualifications : Relevant Bachelors degree required or 5+ years' customer service or hospitality experience including minimum 2+ years supervisory experience, in-depth knowledge of customer service principles and industry best practices, including customer experience design(preferred).
Proven skills in influencing, leading, and delegating. Strong group facilitation and conflict resolution skills. Ability to influence and unite individuals around a common goal.
Efficient under pressure with the ability to exercise strategic decision-making and sound judgment. Ability to deliver impactful and persuasive presentations to broad audiences.
Proficiency in MS Office applications, excellent oral, analytical, written communication and presentation skills. Strong negotiating skills with a win-win attitude and accountability.
Bilingual preferred (English and Spanish). Minimum Required Experience : 5 years
Corporate
Primary Location
Coral Gables
Organization
Baptist Outpatient Services
Schedule
Full-time
Job Posting
Mar 20, 2024, 12 : 00 : 00 AM
Unposting Date
Ongoing
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