Senior Sales Manager - Renewals & Customer Success (34234-JVIT)

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More :

As part of the Inside Sales leadership team, you will manage the Renewal Sales teams and Customer Success group. Leading by example and being hands-on, you will provide leadership to ensure the achievement of revenue targets, driving renewal and activation rates, KPI metrics, and productivity expectations.

You will play a key role in talent development, mentoring managers, and fostering strong internal partnerships to evaluate and drive process improvements, decrease revenue attrition, and gain customer insights.

The ideal candidate will have a strong background in sales management, renewals and customer success strategies, and team leadership.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

Leadership and Management : Oversee the activities of Software Renewals Sales and Customer Success Management Teams, ensuring alignment with company goals and objectives.

Monitor progress against performance targets, and provide regular feedback to ensure high levels of achievement.

• Sales Strategy : Develop and implement effective strategies to maximize software renewal rates and drive revenue growth, along with prospecting efforts.
• Customer Success : Ensure the Customer Success Team delivers exceptional service, fostering strong relationships and enhancing customer satisfaction and retention.
• Cross-Functional Interaction : Work closely with Sales, Technical, Marketing, and Support teams to optimize customer experience and address any service gaps.

Actively contribute and collaborate with worldwide peers to share best practices, standardize workflows, and drive process improvements.

Reporting and Analysis : Utilize available reports and tools (Salesforce, order management systems, PowerBI) to manage and optimize performance.

Proficiency in Excel, CRM, and telephony technologies is expected and familiarity with Sales Engagement and Gen AI tools is expected.

Prepare and present analysis on sales performance, customer engagement metrics, and renewal rates.

• Team Development : Mentor and develop team members, providing training and coaching growth opportunities to enhance their skills and career progression.
• Personnel Oversight : Manage recruiting, interviewing, hiring, retention, annual performance reviews, and performance issues.
• Customer Escalations : Handle high-level customer issues and escalations, ensuring timely and satisfactory resolutions.

Qualifications

• Numbers / goal driven
• Customer centric
• Motivational and inspirational
• Thought leadership
• Data-driven and analytical

Required Qualifications

• A bachelor's degree and 15 years of professional work experience (or equivalent experience) is required. 5 years management experience is required.
• Visa sponsorship will not be provided for this position.
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.

The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here .MathWorks participates in E-Verify. View the E-Verify posters here .PDN-9cd4e31f-191d-4a32-908c-cface0a5a470