IT Technician I

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island.

Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens.

Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course.

However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap.

Under the deep blue of an endless Bahamian sky, wrapped in the turquoise waters of an exuberant sea, Four Seasons newest Resort, The Ocean Club, is nestled peacefully along a shore of delicate white sand beach.

The Ocean Club has a treasured history serving generations of luxury travelers.Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.

The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa

The Executive Chef forms part of the Food and Beverage leadership team who collectively make key strategic and operational decisions for the Food and Beverage operation within the Resort.

The Executive Chef is responsible for four outstanding bars and restaurants along with In-Room Dining and Banquets. We welcome applications from experienced Executive Chefs with a resort background.

Caribbean experience is a plus.

This is an exciting time to join The Ocean Club, a Four Seasons Resort located in Nassau, Bahamas.

The Role of the IT Technician I

The IT Technician is responsible for maintaining and troubleshooting the organization's computer systems and networks. Key duties include installing and configuring hardware and software, diagnosing and resolving technical issues, ensuring network security, performing regular system updates, and providing technical support to employees.

They may also assist with training users on new technology and software and play a crucial role in ensuring the smooth operation of IT infrastructure.

Key Functions

Communicates with both internal and external customers in a courteous and professional manner

Performs all duties and responsibilities in accordance with the policies and procedures of the Hotel

Actively promote the services and facilities of the Four Seasons Hotels & Resorts to the guest and suppliers of the hotels

Takes responsibility for individual development

Essential to position & to executing job responsibilities

Control the performance and upkeep of all equipment and system as required / instructed, and form a cohesive working relationship with co-workers

Responsible for preventative maintenance program concerning the CCTV network and hardware infrastructure

Trouble shooting and repairing hardware and Software issues for users

Resolving general IT issues in a timely manner

Must have good interpersonal skills

Maintain relationship with departments and FSHO

Assist hotel guests with technical requirements and issues

Monitors the performance of all Servers and apparatus as and when required and carries out the necessary maintenance work in guest rooms

Assist in ensuring critical system uptime and availability (24 / 7)

Ensuring all work is logged through the Service Now ticket system

Maintain relationship with departments and FSHO

Assist with ensuring effective support for other systems, including back office, sales and catering, and human resources applications and any other at the property

Assist in establishing and maintaining user procedures and hardware familiarization for all systems

Assist with ensuring effective support for other systems, including back office, sales and catering, and human resources applications and any other at the property

Assist in providing systems administration, user configuration, troubleshooting access problems, and documentation

Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards

Responds to all emergencies and ensure that all necessary tools, equipment and apparatus required from the department are brought to the scene

Knowledge & Skills

Education : A bachelor's degree in computer science, information technology or a related field is typically required. Relevant certifications or specialized training may also be beneficial.

Experience : Candidates should have a minimum of two to three years of experience in IT, with a focus on hardware and software troubleshooting, network administration, and equipment maintenance.

Experience in a hospitality or hotel setting is advantageous but not mandatory.

Skills and Abilities :

Proficiency in IT systems, including hardware, software, and networking

Strong problem-solving and analytical skills

Ability to troubleshoot technical issues independently

Familiarity with engineering principles and equipment maintenance procedures

Excellent communication and interpersonal skills

Ability to work collaboratively in a team environment

Attention to detail and a proactive approach to tasks

Willingness to learn and adapt to new technologies and processes

Requires reading, writing and oral proficiency in the English language.

This is an exciting time to join The Ocean Club, a Four Seasons Resort.

Applicants that are interested in applying, please note that the position is based on The Ocean Club, A Four Seasons Resort Property located in The Bahamas and is available to those individuals who possess a legal ability to work in The Bahamas without sponsorship.