Job Description
Job Description
Position Summary : A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay.
Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.
Shifts Available : Part Time Mid - 3p-11p, Part-Time Night Audit 11p-7a Part-Time Morning 7a-3p
PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION
Front Desk Clerk duties and responsibilities :
- Taking, cancelling, and changing room reservation requests
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Answering inquires about the hotel and its services through the telephone, email, or in person
- Handling wake-up calls and a myriad of other guest requests
- Strong written and verbal communication skills
- Good time management skills and ability to multitask
- Excellent organizational skills and attention to detail
- Ability to creatively solve problems
- Maintaining a well-groomed and professional appearance
- Flexibility to work in a fast-paced environment
- Bi-lingual a plus
Compensation : Depending on Experience and shift schedule *Night shift has a differential*
Typically Start at $13.50 - $14.50 with raise after 90 days -
Job Types : Part-time, Full-time
Salary : From $13.00 per hour
Benefits :
Flexible schedule
Schedule :
- 8-hour shift
- Day shift
- Holidays
- Night shift
- On call
- Overtime
- Weekend availability
Experience :
Customer service : 1 year (Preferred)
Language :
Spanish (Preferred)
Shift availability :
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location : In person
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