Customer Success Manager

Description

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

This position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day.

This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future.

At least 1-2 years of past experience in a client-facing role is preferred.

Key Requirement

If you do join the team, the work ethic you display would need to inspire my entire team; otherwise, I will need to move on quickly.

If this fills you with confidence and you want to shout "That's me!", then I can't wait to meet you!

What is Kixie?

Kixie (www.kixie.com) is a venture-backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital).

Kixie is a cloud-based phone and texting solution that helps sales teams connect with their leads and support teams stay on top of their customers.

We integrate richly and easily with any CRM and leverage key moments of the customer journey to prompt sales reps to take action right away - and at exactly the right time.

We boast the finest team of solutions engineers and customer success reps in the SaaS industry and make our home in sunny Santa Monica near the beach.

Responsibilities

• Create and maintain relationships with our largest customers to better understand and achieve their needs.
• Work cross-functionally within the company to communicate with all stakeholders in customers' success.
• Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customers on Kixie best practices, and create relevant strategies for customers.
• Communicate with customers of all technical levels via phone, email, and chat.
• Help design automated learning and development resources for new clients.
• Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution.
• Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.

Requirements

• Commendable work ethic.
• You are ridiculously patient.
• You are good at using, understanding, and efficiently working with computers, smartphones, and other tech, even if you're not a computer science major.
• You work hard and learn well.
• You are great at dealing with people and are comfortable via phone, email, and chat.
• You love solving new problems.
• You’re familiar with customer management tools like HubSpot, Pipedrive, Salesforce, and Zoho, or you’re a quick study who is eager to develop fluency with tools like these.
• You love learning new things and get bored having downtime at work.
• You work with customers and create delightful interactions at all stages of the customer lifecycle.
• You are familiar with technology and enjoy learning and building processes.
• Ideally but not necessarily - you are a graduate of a 4-year university and still somehow retained the ability to think critically!

Benefits

• 65k - 90k per year.
• Legit Coffee (Nespresso).
• Fun, hardworking atmosphere.
• Learn everything there is to know about tech startups and develop CS skills.
• Office Near Santa Monica Beach.

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