Customer Service Representative

• Description : *
• The customer service team is the end point for the customers, they speak and collaborate with them for order entry, tracking, customer support, issues and anything the customer might need.

As a Customer Service Representative, you will assist both internal and external customers to facilitate general sales support including ordering, reporting and overdelivering a world class customer service experience.*

Responsible for : *

40+ calls / day*

Order entry and release for National Account orders*

Customer maintenance*

Client Satisfaction*

Reporting on metrics*

• Qualifications : *
• Must Haves : *

2 years of call center experience or high volume customer service*

Order Entry*

Microsoft Outlook and Microsoft Teams*

• Nice Haves : *
• Salesforce.com ()
• Soft Skills : *

Work on a team and collaborate well together*

Open minded to change and change of process*

Action Orientation : You make timely decisions and display a sense of urgency.*

Customer Service Oriented : You possess a drive to serve your "customers" and focus on responding promptly to project team needs.*

Follow Through : Your focus is on priorities, and you deliver against those without letting details fall through the cracks.*

Informing Others : You are an effective communicator passing information on to others to enable action.*

Performance Focus : You push yourself and others for results.*

Follow Through : You are focused on priorities and don't let the details fall through the cracks.*

Organized : You assemble all necessary materials and information before starting a task.*

Hours : *

Hybrid Schedule - 3 days onsite, 2 days at home *(this is after 2-3 months of training onsite)*

Tuesday and Wednesday in office are mandatory, 3rd day in office rotates each week.

Hours : 8-5pm

Lunch Break : 1 hour unpaid lunch break

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.