Job Description
Job Description
PCC (Call Center Representative)
Serenity Healthcare is a mission driven company that is centralized around the quality of care for our patients and their families.
As a Call Center Representative (PCC), you will have the opportunity to make a positive impact and provide a new sense of hope for many communities by connecting them with lifesaving treatments! With treatments that are provided in spa-like clinic settings, we are creating a world-class experience that is revolutionizing Healthcare.
Additional $1.00 differential pay for fluent Spanish / English speakers (must pass in-house assessment).
BENEFITS
Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most.
We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE!
RESPONSIBILITIES
Your primary responsibility in this role is to connect communities to life saving treatment options that Serenity provides.
This requires you to engage in delicate conversations through active and reflective listening, empathy, and a positive attitude.
You will also be expected to act as a liaison between established patients and their provider with any requests they may need pertaining to their care (Record information into EMR systems, schedule appointments, request medication refills, etc.).
QUALIFICATIONS
- High School Diploma / GED.
- Proven experience in a high-volume customer service industry (Retail, Travel and Hospitality, Restaurant, Food, and beverage, Contact centers, etc.)
- Excellent verbal and written communication, basic math skills.
- Previous experience working with computer-based information systems.
Our office is open from 6am-8pm M-F and 7am-7pm on Saturdays, with flexible shift options!
Learn More About Us
About Serenity Healthcare
Serenity’s Provided Services
Meet our Patients
Apply now at https : / / www.serenityhealthcare.com / careers / or send in your resume to [email protected].
Powered by JazzHR
V3fWRHoURa
Alt Investment Call Center Representative
A company is looking for an Alt Investment Call Center Representative to support client operations remotely. ...
Call Center Representative
Customer Experience Agent (Call Center). Make outbound calls (no cold calling). As a Customer Service Representative with our growing company. When our customers call the office, they can hear our smiles through the phone. ...
Bilingual Call Center Representative
A company is looking for a Bilingual Call Center Representative to assist members with healthcare needs. ...
Spanish Tolling Call Center Representative (Entry-Level)
INBOUND BILINGUAL SPANISH CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS. Ensure first call resolution through problems solving and effective call handling . MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not li...
Proxy Call Center Representative
A company is looking for a Call Center Representative to work remotely in a temporary, full-time position. ...
Full-Time On-Site Call Center Representative
CALL CENTER REPRESENTATIVE (FULL-TIME). We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. While prior contact center experience isn't required, experience in customer service, technical support,...
Call Center Representative
PCC (Call Center Representative) Serenity Healthcare is a mission driven company that is centralized around the quality of care for our patients and their families. As a Call Center Representative (PCC), you will have the opportunity to make a positive impact and provide a new sense of hope for many...
Call Center and Claims Representative
Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. This policy shall apply to all employment actions, including but not limited to...
Call Center Representative - Work From Home
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information. The ideal Call Center Representative candidate must be confident and comfortable in multitasking (talking to custo...
Call Center Sales Representative I (Entry-Level)
CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL). We are looking for call center sales representatives to support outbound sales programs for commercial clients. While prior call center experience isn’t required, experience in sales, customer service, tech support, or back-office support is a plus. ...