Director of Operations - Hilton Yuyao(
Job Number : HOT0ANYT)
HOT0ANYT)
Work Locations
Hilton YuyaoNorth Xinjian Rd & Beiheyan Rd, ZhejiangYuyao315400
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.
In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.
Because it’s with Hilton where we never forget the reason we're here : to delight our guests, Team Members, and owners alike.
The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets.
What will I be doing?
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards :
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects;
customer service; refurbishment).
- Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
- Comply and exceed hotel and company service standards.
- Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action.
- Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.
- Hold regular briefings and communication meetings with the HOD team.
LI-VG2
What are we looking for?
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow :
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets
- Accountable and resilient
- Able to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
- Knowledgeable of hotel property management systems
- Previous experience in the same or similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
EOE / AA / Disabled / Veterans
Schedule
Full-timeBrand : Hilton Hotels & Resorts
General Manager / Hotel Manager
Assistant Director of Graduate Admissions and Operations
Reporting to the Director of Graduate Recruitment and Admissions, the Assistant Director of Graduate Admissions and Operations supports efforts to enhance the school's reputation as a preeminent school for policy, government, and international affairs. Advanced proficiency of Microsoft Office Suite,...
Complex Director of Front Office Operations - Hilton San Francisco Union Square and Parc 55
Complex Director of Front Office Operations - Hilton San Francisco Union Square and Parc 55(. Complex Director of Front Office Operations!. Complex Director of Front Office Operations. Complex Director of Front Office Operations,. ...
Director of Operations
Director of Operations The DOO shall have the primary responsibility of leading the day-to-day operations of Amstability LLC in accordance with the strategic plan and operating budget. This position requires day-to-day management of Amstability employees, operational programs and processes, communic...
Assistant Director of Sales
An Assistant Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. An Assistant Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competiti...
Restaurant Director of Operations - Fast Food/QSR
Job Opportunity: Restaurant Director of Operations - Fast Food/QSR. Are you a leader with a passion for the fast-food dining segment? We're seeking a dynamic and accomplished individual to join our team as the Restaurant Director of Operations for the DC and Northern Virginia markets. In addition to...
Director of HR 人力资源总监
A Director of Human Resources serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Reso...
销售副总监Asst Director of Sales-Hilton Shanghai City Center
The Assistant Director of Sales oversees day to day Sales efforts of the Senior Sales Managers, Sales Managers and Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan under the general guidance and supervision ...
Complex Director of Revenue Management - Hilton Toronto & Hilton Mississauga/Meadowvale
Complex Director of Revenue Management - Hilton Toronto & Hilton Mississauga/Meadowvale(. Manage and maintain group and transient inventory controls including, but not limited to, room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of b...
Director of Sales and Marketing - Hilton San Jose
These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth. Director of Sales and Marketing - Hilton San Jose(. Proficiency with standard Microsoft Office. Hilton’s Commercial Services organization is comprised of team members drivin...
Director of Revenue Management - The Martinique New York on Broadway, Curio Collection by Hilton
Director of Revenue Management - The Martinique New York on Broadway, Curio Collection by Hilton(. Located in Manhattan’s Koreatown, is one of the Historic Hotels of America! Offering walkable dining and site seeing at The Empire State Building, Macy's Herald Square, Madison Square Garden, and Penn ...