Senior Service Coordinator / Senior Field Service Coordinator

Senior Service Coordinator / Senior Field Service Coordinator

Location : Bradenton, FL (34202)

Job ID : #69294

Pay Range : $34 - $40

All work is on-site only

Shift : M-F 8a-5p

Education : HS diploma required, Bachelors or Associates degree or some college preferred

Experience - Required : MS Office to include Word (mail merge) and (Excel -pivot tables, Vlookup & complex calculations) and purchase orders

Experience - Preferred : Tableau software & Salesforce CRM is a plus

The Company - An American owned Global Corporation; this company's division focus is Fire Prevention & Detection Equipment and Services.

The company has yearly revenues of $20+ billion, with over 57,000 employees serving customers in 160 countries on six continents

SUMMARY

Seeking an experienced and highly motivated individual for the position of Senior Service Coordinator / Senior Field Service Coordinator to join our rapidly growing Professional Services team.

The Senior Service Coordinator / Senior Field Service Coordinator position is based in Bradenton, FL and reports directly to the Digital Enablement Manager.

The ideal candidate for this role will be a self-motivated, critical thinker with excellent problem-solving skills.

KEY RESPONSIBILITIES

• Assess all incoming requests for Professional Services, coordinate scheduling with our Partners, Vendors and Internal teams.
• Track time and expenses for all projects via Salesforce
• Responsible for all Professional Services billing based on completion of projects / service work
• Manage onboarding of vendors & support purchase order process.
• Manage Insurance Certificates, local licenses and requirements.
• Manage vendor & Professional Service contracts utilize DocuSign for execution where required .
• Maintain Statement of Works, Opportunities, Service Requests & Leads via Salesforce
• Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with Partners and Professional Services Customers.
• Expand the list of resources and providers to assure there are no gaps in services.
• Respond to email inquiries, develop, and organize file structures.
• Coordinate teams / zoom meetings with vendors, customers & internal teams.

REQUIRED QUALIFICATIONS :

• High School Diploma
• 2+ years of experience in a customer facing role providing administrative Commercial Experience or Field Service Coordination.
• 1+ years of experience with MS Office to include Word (mail merge) and Excel (pivot tables, Vlookup and complex calculations)

PREFERRED QUALIFICATIONS :

• Bachelor’s Degree
• Tableau experience a plus
• Excellent customer service and problem-solving skills.
• Experience with using the Salesforce CRM platform.
• High quality organizational skills.
• The ability to work well under deadlines and to multitask.
• Excellent verbal and written communication skills.

Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce.

We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located.

Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.