Customer Service Representative - Apply Today, Start Tomorrow
52 Concepts, Inc . is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our Fresno office on a permanent basis.
You will work with our Customer Service, Marketing and Sales Representatives along with various product specialists to deliver a seamless and integrated experience to consumers directly across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Entry Level Customer Service Representative Core Responsibilities :
- Provide high-quality service to each of our customers directly
- Maintain customer confidentiality at all times
- Manage daily customer client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures
- Research, follow-up and resolve customer inquiries and problems through effective interaction with clients, customers and product specialists
- Communicates clearly with staff in a timely and professional manner
- Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
- Verify and maintain data quality to improve customer retention and sales revenue
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