CRM Data Analyst

Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications.

Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward.

Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Job Description

You will support the day-to-day needs and projects for our business systems, with a focus on project management and data analysis within the Revenue Operations Department.

You also ensure our data integrity and aids in developing sustainable and efficient processes for our teams using Salesforce, from Sales to Ad Operations to our content studio team.

This role reports to the Director of Business Systems.

Revenue Operations focuses on facilitating communication across departments in order to drive growth and efficiency across the customer lifecycle.

This cross-functional team is responsible for internal processes & systems to drive revenue productivity at scale including : data integrity & CRM maintenance, administration of all sales technologies, sales training, & collateral, liaising with all internal departments, and other special projects as they occur.

Day-to-day would include :

• Partnering closely with the Business Systems team to gather requirements, scope, design, implement, and document solutions in Salesforce, Tableau, and other software.
• Providing CRM support by troubleshooting issues and empowering end users through training and documentation.
• Taking ownership of reporting; from creating complex reports and dashboards in Salesforce to preparing large datasets for analysis and generating insights, identifying trends, and creating visualizations to summarize findings in Tableau, Excel, or other BI tools.
• Improving and scaling existing reports, such as forecasting models, to enable stakeholders to manage the business and make effective decisions.
• Developing data management processes to ensure data hygiene and making necessary corrections through mass updates.
• Owning critical initiatives such as (but not limited to) launches of new products and publications, Ad Results delivery improvements, and Sales process enhancements.
• Applying system knowledge when conducting data analysis projects in order to thoughtfully answer stakeholders’ core questions, anticipate future questions, and provide additional insights and context when appropriate.
• Managing small to medium-sized projects end-to-end.

This posting will automatically expire on 11 / 09 / 2024.

Qualifications

• Experience as a business analyst, emphasizing analytics and data visualization.
• Experience working in a CRM; Salesforce strongly preferred.
• An understanding of database structures and enterprise software systems.
• Excel wizardry for large data sets, with proficiency in pivot tables and lookup formulas.
• Proficiency with Power Query / Power BI or SQL, plus familiarity with Tableau.
• Excellent analytical and creative problem-solving skills.
• Master of preventing scope creep and identifying an MVP (minimum viable product).
• Detail-oriented with the ability to manage multiple concurrent requests and projects with effective prioritization.
• Strong communication skills and ability to translate and explain data insights and technical processes clearly and succinctly to stakeholders.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.

Our benefits include :

• Freedom & flexibility : colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns.
• Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact : take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out : Open Vacation Policy.
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
• Recognition for great work, with global awards and kudos programs.
• As an international company, the chance to collaborate with teams around the world.
• The salary range for this position is $68,000K-$80,000K / YR, depending on experience.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen.

If it sounds like a match and you have most although not all of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.

This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.

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