Guest Service Specialist- Veterinary Center
Description Church Ranch Veterinary Center is a top of the line veterinary hospital looking for new people to join our Pack! We are in need of a Customer Service professional who enjoys working with animals and has a background in client services.
This position will be assisting multiple doggie daycare centers, and attending to phone calls and client needs.
- Answer incoming phone calls for multiple locations
- Booking appointments and reservations
- Updating daily excel chat call tracker
- Handling all NEW CLIENT phone calls
- Lead Reports for all locations (incoming requests from booking systems, GINGR, ALLYDVM, CORNERSTONE, VET PORT etc.)
- Yelp, GMB Form Submissions
- Answering Chat emails for all locations
- Tours of the facilities
- Any and all new client questions
- Upselling services for all other locations through lead report and through chat inquiries and calls
- Any additional front desk needs
- Staying up to date on promotions at all locations and ensuring all clients are aware of those promotions when booking
- Staying up to date on any and all changes of services, prices, policies and procedures for each location
- Attending any and all conference calls
- 1-3 years of relevant experience
- Experience working in the veterinary field is a big plus.
- Experience handling animals
- Friendly and helpful to clients, on phone and in person.
- A great attitude.
- MUST ENJOY PETS AND THEIR PEOPLE
- Reliability & Teamwork Attention to detail
Job Type : Full Time
Pay : $16.50-$18.00 hourly
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